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- Tasks: Lead user research to shape digital products and enhance user experiences.
- Company: Join a leading UK bank with a focus on innovation and user-centric design.
- Benefits: Competitive daily rate, flexible work environment, and potential for contract extension.
- Why this job: Make a real impact by influencing product strategy through user insights.
- Qualifications: Experience in user research, especially in financial services or digital environments.
- Other info: Collaborative team culture with opportunities for professional growth.
My client is seeking an experienced User Researcher to join a leading UK bank on a 6-month contract. This role will play a key part in shaping digital products and services through evidence-based insights, helping teams understand user needs and deliver impactful experiences.
Location: London (2 days/week on-site)
Contract: 6 months (with potential extension)
Rate: £500-£525 per day (Inside IR35)
Responsibilities:
- Lead end-to-end user research across discovery and delivery phases.
- Conduct qualitative and quantitative studies (interviews, usability testing, surveys, workshops).
- Translate findings into actionable insights that influence design and product strategy.
- Collaborate with cross-functional teams (Product, Design, Engineering, Business) to ensure user needs are prioritised.
- Create personas, journey maps, and evidence packs to support decision-making.
Qualifications:
- Proven User Research experience, ideally within financial services, digital, or regulated environments.
- Strong grasp of mixed research methods and when to apply them.
- Excellent stakeholder management and communication skills.
- Ability to turn complex research into clear, impactful recommendations.
How to apply: Please apply for more information.
User Researcher, Leading UK Bank, 6+ Months, London employer: Norton Blake
Contact Detail:
Norton Blake Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Researcher, Leading UK Bank, 6+ Months, London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at the bank. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Show off your skills! Prepare a portfolio that highlights your best user research projects. Make sure to include case studies that demonstrate how your insights led to real changes in products or services.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing answers to common questions about user research methods and your past experiences. We can help you with mock interviews to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, we’re always on the lookout for passionate candidates who can make a difference in user research.
We think you need these skills to ace User Researcher, Leading UK Bank, 6+ Months, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the User Researcher role. Highlight your experience in user research, especially within financial services or digital environments. We want to see how your skills align with the responsibilities listed in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past work that demonstrate your ability to conduct qualitative and quantitative studies, and how you've turned insights into actionable recommendations.
Showcase Your Research Skills: In your application, don’t forget to showcase your mixed research methods expertise. Whether it's interviews, usability testing, or surveys, we want to know how you’ve applied these techniques in previous roles to influence design and product strategy.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Norton Blake
✨Know Your Research Methods
Make sure you’re well-versed in both qualitative and quantitative research methods. Be ready to discuss specific studies you've conducted, how you chose your methods, and the impact they had on product design. This will show that you can lead end-to-end user research effectively.
✨Showcase Your Collaboration Skills
Since this role involves working with cross-functional teams, prepare examples of how you've successfully collaborated with Product, Design, Engineering, or Business teams in the past. Highlight any challenges you faced and how you overcame them to ensure user needs were prioritised.
✨Translate Insights into Action
Be prepared to explain how you've turned complex research findings into clear, actionable insights. Bring examples of personas, journey maps, or evidence packs you've created, and discuss how these influenced design and product strategy in your previous roles.
✨Understand the Financial Services Landscape
Familiarise yourself with the financial services sector, especially digital banking trends. Being able to discuss current challenges and opportunities in this space will demonstrate your knowledge and passion for the industry, making you a more compelling candidate.
