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- Tasks: Lead user research to shape digital banking products and services.
- Company: Join a leading UK bank with a focus on innovation.
- Benefits: Competitive daily rate, flexible remote work, and potential for contract extension.
- Why this job: Make a real impact by influencing design and product strategy in banking.
- Qualifications: Experience in user research, especially in financial services or digital environments.
- Other info: Collaborate with diverse teams and enhance your skills in a dynamic setting.
My client is seeking an experienced User Researcher to join a leading UK bank on a 3+ month contract. This role will play a key part in shaping digital products and services through evidence-based insights, helping teams understand user needs and deliver impactful experiences.
Location: London (2 days / potential for Remote with adhoc travel)
Contract: 3+ months (with potential extension)
Rate: £500-£525 per day (Inside IR35)
What you'll do:
- Lead end-to-end user research across discovery and delivery phases.
- Conduct qualitative and quantitative studies (interviews, usability testing, surveys, workshops).
- Translate findings into actionable insights that influence design and product strategy.
- Collaborate with cross-functional teams (Product, Design, Engineering, Business) to ensure user needs are prioritised.
- Create personas, journey maps, and evidence packs to support decision-making.
What we're looking for:
- Proven User Research experience, ideally within financial services, digital, or regulated environments.
- Strong grasp of mixed research methods and when to apply them.
- Excellent stakeholder management and communication skills.
- Ability to turn complex research into clear, impactful recommendations.
User Researcher, Banking, 3+ Months, London employer: Norton Blake
Contact Detail:
Norton Blake Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Researcher, Banking, 3+ Months, London
✨Tip Number 1
Network like a pro! Reach out to people in the banking and user research space on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising your storytelling skills. We want you to showcase your user research experience with real examples that highlight your impact. Make it relatable and engaging!
✨Tip Number 3
Don’t just apply anywhere; focus on roles that excite you! Use our website to find positions that match your skills and interests. Tailor your approach to each role, showing why you’re the perfect fit.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind. Share any additional insights or thoughts you had post-interview to reinforce your enthusiasm for the role.
We think you need these skills to ace User Researcher, Banking, 3+ Months, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the User Researcher role. Highlight your experience in user research, especially within financial services or digital environments. We want to see how your skills align with what we're looking for!
Showcase Your Research Skills: In your application, emphasise your experience with both qualitative and quantitative research methods. We love seeing examples of how you've conducted interviews, usability testing, or surveys that led to actionable insights.
Communicate Clearly: Your written application should reflect your excellent communication skills. Be clear and concise when explaining your past experiences and how they relate to the role. Remember, we need to see how you can turn complex research into impactful recommendations!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Norton Blake
✨Know Your Research Methods
Make sure you’re well-versed in both qualitative and quantitative research methods. Be ready to discuss specific studies you've conducted, how you chose your methods, and the impact they had on product strategy.
✨Showcase Your Collaboration Skills
This role involves working with cross-functional teams, so highlight your experience in collaborating with Product, Design, and Engineering. Prepare examples of how you’ve successfully communicated user needs to different stakeholders.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific user research scenarios. Think about challenges you've faced in previous roles and how you overcame them, especially in regulated environments like banking.
✨Bring Evidence of Your Impact
Be ready to share concrete examples of how your research has influenced design decisions or product strategies. Use personas, journey maps, or evidence packs you've created to illustrate your points during the interview.
