At a Glance
- Tasks: Provide hands-on IT support and manage modern tech tools for global operations.
- Company: Join a leading global company with a focus on innovation and growth.
- Benefits: Clear career progression, competitive salary, and exposure to cutting-edge technologies.
- Other info: Dynamic work environment with opportunities for professional development.
- Why this job: Kickstart your IT career with real-world experience and a pathway to senior roles.
- Qualifications: 3 years in IT support and a degree in IT or related field.
The predicted salary is between 38250 - 46750 £ per year.
IT Engineer
Recruitment Agency
Norton Blake
Position Type
12 month FTC
Location
Onshore
Norton Blake is partnering with a global industry leader to recruit an IT Engineer responsible for delivering hands-on 1st and 2nd line support across global operations.
This position offers direct exposure to enterprise infrastructure and modern end-user computing, with a structured pathway to progress into a Senior IT Engineer role.
Key Responsibilities
- Deliver responsive 1st and 2nd line support to end-users, resolving service requests and technical incidents within SLA targets.
- Deploy, configure, and manage Windows endpoints using Autopilot, Microsoft Intune, and modern management tooling.
- Administer Windows Server, Active Directory, DNS, DHCP, and Group Policy under the guidance of senior technical staff.
- Execute user onboarding and offboarding workflows, including account provisioning, hardware configuration, and access management.
- Monitor infrastructure health, alerting dashboards, and backup jobs, escalating anomalies as necessary.
- Maintain technical documentation, runbooks, knowledge base articles, and ITSM asset records.
- Troubleshoot core network components, including basic switch configurations, Wi-Fi, and VPN operations.
- Provide on-site IT support for local office operations, including meeting room media systems and hardware maintainence.
Requirements & Experience
- Minimum 3 years of hands-on experience in IT support or systems administration.
- Degree or equivalent practical experience in Information Technology, Computer Science, or a related discipline.
- Proven experience supporting end-user computing, identity administration, core infrastructure, and monitoring/automation tools.
- Demonstrated background supporting users across diverse geographical locations, time zones, or operational environments.
- Excellent communication skills with the ability to interact effectively across all business levels.
- What Is Offered
- Clear, defined development path toward a Senior IT Engineer classification.
- Opportunity to work with modern deployment technology (Intune, Autopilot) in a global operational context.
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IT Engineer in South Shields employer: Norton Blake
As a leading player in the financial services sector, our company offers an exceptional work environment for Business Analysts in London, combining a hybrid model that promotes flexibility and work-life balance. We prioritise employee growth through continuous training and development opportunities, fostering a culture of collaboration and innovation where your insights directly impact operational excellence. Join us to be part of a dynamic team that values your expertise and supports your career aspirations in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Engineer in South Shields
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Norton Blake values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Norton Blake might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Norton Blake!
✨Direct Apply to Norton Blake
Let's not forget to apply directly through the Norton Blake website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Engineer in South Shields
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Norton Blake.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Norton Blake. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Norton Blake
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
