At a Glance
- Tasks: Drive the development and optimisation of the ServiceNow platform for a leading contracting group.
- Company: Join a market-leading contracting group in the infrastructure and construction sector.
- Benefits: Enjoy a competitive salary, generous leave, private medical care, and flexible working options.
- Other info: Opportunities for career growth and a supportive work culture await you.
- Why this job: Make a real impact by connecting business operations with IT in a dynamic environment.
- Qualifications: Experience with ServiceNow and strong communication skills are essential.
The predicted salary is between 50000 - 65000 £ per year.
Location: Hertfordshire (Flexible / Hybrid Working Opportunities Available)
Sector: Infrastructure & Construction
Position Type: Full-Time, Permanent
About the Client
Norton Blake is delighted to partner with a market-leading contracting group comprising multiple closely linked business units. Our client provides integrated, ground-breaking solutions across the civil engineering and construction sectors—specialising in large-scale infrastructure projects including rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. With around 250 active projects across the UK, they pride themselves on overcoming challenges, fulfilling commitments, and providing a highly satisfying work environment for their people.
The Role Overview
As the ServiceNow Specialist you will be the driving force behind the development, optimisation, and evolution of the enterprise ServiceNow environment. This is a position of genuine influence where you will act as the vital connector between business operations and IT teams, ensuring the platform delivers maximum value and directly supports strategic corporate goals.
Key Responsibilities
- Product Vision & Strategy: Define, communicate, and execute the product vision for the ServiceNow platform, ensuring total alignment with company objectives.
- Stakeholder Collaboration: Work closely with cross-functional stakeholders—including construction project managers, IT teams, and executive leadership—to gather requirements and prioritise features.
- Backlog Management: Create, maintain, and prioritise the product backlog, ensuring the development team is continuously focused on high-value features and enhancements.
- User Stories & Acceptance Criteria: Develop detailed user stories and clear acceptance criteria to guide the development team in delivering high-quality solutions.
- Project Management: Oversee the end-to-end product lifecycle, from initial ideation through to deployment, ensuring timely delivery and budget adherence.
- Continuous Improvement: Monitor and evaluate platform performance to identify optimisation opportunities and implement necessary enhancements.
- Training & Support: Provide training and documentation to end-users, ensuring the business is equipped to utilise the platform effectively.
- Market Research: Stay ahead of industry trends and ServiceNow best practices, leveraging this knowledge to drive innovation within the organisation.
About You
- ServiceNow Expertise: You possess a strong understanding and demonstrable hands-on experience with ServiceNow platform capabilities and configuration best practices.
- HR Module Experience: Specific experience working with the ServiceNow HR module is highly advantageous.
- Methodologies & Tools: Strong familiarity with Agile methodologies and modern project management tools is essential.
- Stakeholder & Communication Skills: Excellent interpersonal, communication, and analytical skills, with a proven track record of managing multiple priorities in a fast-paced environment.
- Problem Solving: Strong stakeholder engagement capabilities combined with sharp problem-solving skills.
Note from Norton Blake: If your past experience doesn’t match perfectly with every single requirement, we still highly encourage you to apply. You might possess the exact transferable skills our client is looking for.
What’s on Offer?
Our client recognises the immense value their employees bring and offers a competitive salary alongside a comprehensive, market-leading rewards and benefits package, which includes:
- Competitive base salary.
- Generous annual leave allowance plus an additional day off on your birthday (with options to buy extra leave).
- Private medical care & Life Assurance.
- Competitive company pension scheme.
- Flexible working opportunities and family-friendly policies (including enhanced maternity benefits).
How to Apply
To discuss this high-impact opportunity in more detail, please submit your CV directly to Norton Blake today.
ServiceNow Specialist employer: Norton Blake
Norton Blake is an exceptional employer, offering a dynamic and supportive work environment in Hertfordshire, where flexibility and hybrid working options are embraced. With a strong focus on employee growth, competitive salaries, and a comprehensive benefits package, including private medical care and generous leave policies, the company fosters a culture of collaboration and innovation, making it an ideal place for professionals seeking meaningful and rewarding careers in the infrastructure and construction sectors.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Knowing their recent achievements or challenges can help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills, especially with ServiceNow, can benefit the company. Highlight your experience with the HR module and any relevant project management tools you've used.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace ServiceNow Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the ServiceNow Specialist role. Highlight your experience with the ServiceNow platform and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. We love seeing enthusiasm and a clear understanding of the position.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've tackled challenges in past roles. We value problem solvers who can think on their feet and adapt to changing situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Norton Blake
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Understand its capabilities, especially the HR module, and be ready to discuss how you've used it in past projects. This will show that you're not just familiar with the platform but can also leverage it effectively.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've collaborated with different stakeholders in previous roles. Highlight your communication skills and how you've managed to gather requirements and prioritise features. This is crucial for the role, so make it a key part of your discussion.
✨Demonstrate Agile Familiarity
Since the job requires familiarity with Agile methodologies, be ready to talk about your experience with Agile project management tools. Share specific instances where you've applied these methodologies to deliver successful projects, as this will resonate well with the interviewers.
✨Bring Your Problem-Solving A-Game
Think of a few challenging situations you've faced in your previous roles and how you resolved them. Being able to articulate your problem-solving process will demonstrate your analytical skills and ability to thrive in a fast-paced environment, which is exactly what they’re looking for.
