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For Companies At a Glance
- Tasks: Lead the design of user-centred services and translate insights into impactful service models.
- Company: Join a forward-thinking company dedicated to innovative service design.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Why this job: Shape the future of services and make a real difference in user experiences.
- Qualifications: Experience in service design and strong research skills are essential.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Lead the design of end-to-end services that are user-centred, efficient, and scalable. The role focuses on translating insight into future-state service models, aligning people, processes, and technology to deliver meaningful and measurable outcomes.
Key Responsibilities
- Lead qualitative and quantitative research to understand user needs, behaviours, and pain points.
- Map current-state services and processes across multiple touchpoints and channels.
- Synthesize research findings into clear insights, themes, and problem statements.
- Identify systemic issues and opportunities for service improvement.
Strategic Service Design
- Define future-state service visions and service blueprints.
- Develop high-level process flows, operating models, and experience principles.
- Translate user needs into strategic design priorities and transformation initiatives.
- Balance short-term improvements with long-term service evolution.
Service Designer employer: Norton Blake
Contact Detail:
Norton Blake Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent projects. This will help us tailor our conversations and show that we’re genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insider info and even lead to referrals, which can be a game-changer.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. We should also think about how to showcase our past experiences and how they align with the role’s responsibilities.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and keep us on their radar. Plus, it shows our enthusiasm for the position!
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Show Your Passion for Service Design: When you're writing your application, let your enthusiasm for service design shine through! We want to see how much you care about creating user-centred services and how you've applied this in your past experiences.
Be Specific About Your Experience: Don't just list your previous roles; tell us about the specific projects you've worked on. Highlight any qualitative and quantitative research you've led, and how it helped shape service improvements. We love details!
Align with Our Values: Make sure your application reflects our focus on efficiency and scalability. Show us how you've aligned people, processes, and technology in your past work to deliver meaningful outcomes. This will help us see you as a great fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our community!
How to prepare for a job interview at Norton Blake
✨Know Your User-Centred Design
Make sure you brush up on user-centred design principles. Be ready to discuss how you've applied these in past projects, especially when it comes to understanding user needs and behaviours. Show them you can lead qualitative and quantitative research effectively.
✨Map It Out
Prepare to talk about your experience with mapping current-state services and processes. Bring examples of how you've visualised touchpoints and channels in previous roles. This will demonstrate your ability to synthesise complex information into clear insights.
✨Think Strategically
Get familiar with defining future-state service visions and blueprints. Be prepared to share how you've balanced short-term improvements with long-term service evolution in your past work. This shows you can think ahead and align design priorities with business goals.
✨Ideation is Key
Have a few ideation techniques up your sleeve that you've used successfully. Discuss how you've translated user needs into strategic design priorities and transformation initiatives. This will highlight your creative problem-solving skills and ability to drive service improvement.
