Norton Blake in London seeks an experienced Customer Journey Analytics & Experience Measurement Lead to drive a new Customer Journey Analytics dashboard and strengthen how digital customer experience is measured across the organisation.
You will collaborate with Experience Managers, Product Owners and Data & Analytics teams to define KPIs, identify data gaps, and translate analytics into prioritised backlogs and improvement roadmaps.
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Senior Customer Journey Analytics Lead employer: Norton Blake
As a leading player in the financial services sector, our company offers an exceptional work environment for Business Analysts in London, combining a hybrid model that promotes flexibility and work-life balance. We prioritise employee growth through continuous training and development opportunities, fostering a culture of collaboration and innovation where your insights directly impact operational excellence. Join us to be part of a dynamic team that values your expertise and supports your career aspirations in a thriving industry.
