Project Manager - Technology & Operations, 12 month FTC, London/Hybrid, £55,000 per annum
Role Purpose
We are seeking a Project Manager to lead the delivery of a diverse portfolio of technology initiatives across one or more of the following areas: IT Operations, Software Platforms, Digital Products, Automation and AI-enabled solutions.
The role offers exposure to enterprise platforms, cloud technologies, AI products, operational transformation and digital innovation initiatives, making it an excellent opportunity for a Project Manager looking to broaden their experience across modern technology delivery.
Key Responsibilities
Project & Programme Delivery
• Lead the end-to-end delivery of projects from planning through to implementation and transition into BAU
• Develop and maintain project plans, schedules, budgets and resource forecasts
• Manage project scope, milestones, dependencies and deliverables
• Ensure delivery aligns with agreed business outcomes and strategic objectives
• Drive accountability across project teams and delivery partners
Technology & Product Delivery
• Support delivery across software development, SaaS platforms, operational technology and AI-enabled products
• Partner with relevant teams to translate requirements into actionable delivery plans
• Apply Agile, hybrid or waterfall delivery approaches as appropriate to project objectives and team structure
• Facilitate planning, prioritisation, decision making and progress tracking activities as appropriate to the delivery approach
• Coordinate delivery activities required to launch new products, platforms and services into production environments
• Work alongside Product Managers, Engineering, Operations and business stakeholders to ensure successful product releases
• Manage launch readiness, deployment planning, communications and post-launch activities
Governance & Risk Management
• Establish and maintain effective project governance structures
• Monitor project budgets, forecasts and delivery KPIs
• Manage RAID logs and ensure timely resolution of risks, issues and dependencies
• Escalate delivery risks and decisions through appropriate governance channels
• Produce clear and concise status reporting for leadership and stakeholders
Stakeholder & Vendor Management
• Build strong relationships across business and technology teams
• Manage communication between technical and non-technical stakeholders
• Coordinate third-party vendors, implementation partners and service providers
• Ensure stakeholder expectations are managed effectively throughout delivery
Operational Change & Service Transition
• Support organisational readiness, change management and adoption activities
• Ensure users are prepared for new technologies, processes and ways of working
• Coordinate operational handover and service transition into support teams
• Ensure support models, documentation and training materials are established
• Drive smooth implementation with minimal operational disruption
• Collaborate with Service Management and Operations teams to ensure sustainable outcomes
Continuous Improvement & Innovation
• Promote best practices in project delivery and governance
• Identify opportunities for automation, efficiency and process improvement
• Support experimentation and delivery of emerging technologies, including AI and intelligent automation solutions
• Contribute to the development of delivery frameworks and standards across the technology function
Experience & Skills Essential
• Demonstrated ability to successfully deliver technology projects within complex organisational environments.
• Demonstrated experience delivering technology initiatives across multiple domains, including two or more of the following: software development, SaaS platforms, cloud technologies, digital products, automation, AI-enabled solutions or technology transformation programmes.
• Strong understanding of project management methodologies, governance frameworks and project controls
• Experience managing multiple concurrent projects and priorities
• Excellent stakeholder engagement and communication skills
• Strong risk, dependency and issue management capabilities
• Experience with Jira, Confluence, Monday.com, SharePoint
• Ability to communicate effectively with both technical and business audiences
