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- Tasks: Lead user research to shape digital banking products and services.
- Company: Join a leading UK bank with a focus on innovation.
- Benefits: Competitive daily rate, flexible remote work, and potential for contract extension.
- Why this job: Make a real impact by influencing design and product strategy in banking.
- Qualifications: Proven user research experience, especially in financial services.
- Other info: Collaborate with diverse teams and enhance your skills in a dynamic environment.
My client is seeking an experienced User Researcher to join a leading UK bank on a 3+ month contract. This role will play a key part in shaping digital products and services through evidence-based insights, helping teams understand user needs and deliver impactful experiences.
Location: London (2 days / potential for Remote with adhoc travel)
Contract: 3+ months (with potential extension)
Rate: £500-£525 per day (Inside IR35)
What you'll do:
- Lead end-to-end user research across discovery and delivery phases.
- Conduct qualitative and quantitative studies (interviews, usability testing, surveys, workshops).
- Translate findings into actionable insights that influence design and product strategy.
- Collaborate with cross-functional teams (Product, Design, Engineering, Business) to ensure user needs are prioritised.
- Create personas, journey maps, and evidence packs to support decision-making.
What we're looking for:
- Proven User Research experience, ideally within financial services, digital, or regulated environments.
- Strong grasp of mixed research methods and when to apply them.
- Excellent stakeholder management and communication skills.
- Ability to turn complex research into clear, impactful recommendations.
User Researcher, Banking, 3+ months, London employer: Norton Blake
Contact Detail:
Norton Blake Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Researcher, Banking, 3+ months, London
✨Tip Number 1
Network like a pro! Reach out to people in the banking and user research space on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising your storytelling skills. We want you to showcase your user research experience with real examples that highlight your impact. Make it relatable and engaging!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that User Researcher gig! We’ve got all the latest roles listed, and applying directly can sometimes give you an edge over others.
We think you need these skills to ace User Researcher, Banking, 3+ months, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the User Researcher role. Highlight your experience in user research, especially within financial services or digital environments. We want to see how your skills align with what we're looking for!
Showcase Your Research Skills: In your application, emphasise your experience with both qualitative and quantitative research methods. We love seeing examples of how you've conducted interviews, usability testing, or surveys, so don’t hold back!
Communicate Clearly: Your written application should reflect your excellent communication skills. Use clear and concise language to explain your past experiences and how they relate to the role. Remember, we’re looking for impactful recommendations!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Norton Blake
✨Know Your Research Methods
Make sure you brush up on both qualitative and quantitative research methods. Be ready to discuss how you've applied these in past projects, especially in financial services or digital environments. This will show that you understand the nuances of user research.
✨Showcase Your Collaboration Skills
Since this role involves working with cross-functional teams, prepare examples of how you've successfully collaborated with product, design, and engineering teams. Highlight any specific projects where your insights led to impactful changes.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific user research scenarios. Think about how you would lead a study or translate findings into actionable insights. Practising these scenarios can help you articulate your thought process clearly.
✨Bring Evidence of Your Work
If possible, bring along examples of personas, journey maps, or evidence packs you've created in previous roles. This not only demonstrates your skills but also gives you tangible talking points during the interview.
