At a Glance
- Tasks: Be the go-to tech guru, solving complex IT issues and mentoring junior analysts.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with plenty of room for career advancement.
- Why this job: Make a real impact in IT while working with cutting-edge technologies.
- Qualifications: 3+ years in IT engineering, strong M365/Azure skills, and a knack for problem-solving.
The predicted salary is between 45000 - 55000 £ per year.
As IT Systems Engineer (Level 2), you will be the senior hands-on technical resource within the team, acting as the primary escalation point for complex issues and taking direct ownership of platform administration across Azure/Entra ID, Exchange Online, Microsoft Intune, Defender, SharePoint, and Cloudflare DNS. You will supervise and mentor the Level 1 analyst, drive automation improvements, and play an active role in continuing to mature BGS's independent IT environment. This role suits a technically confident engineer with strong M365/Azure hands-on experience who thrives where initiative is rewarded and the scope of impact is broad.
Key Responsibilities
- Handle IT support requests directly alongside the Level 1 analyst – this is a hands-on role and ticket work is a core part of it.
- Take ownership of complex or time-sensitive incidents from the queue, applying deeper technical knowledge to drive faster resolution.
- Act as the escalation point for issues beyond Level 1 scope, providing guidance and co-resolution rather than simply redirecting.
- Review tickets regularly with the Level 1 analyst, using real cases to coach and develop their skills.
- Contribute to service continuity planning and ensure coverage during peak periods or absences.
Microsoft 365 & Azure Administration
- Administer Azure AD / Entra ID including user lifecycle, dynamic groups, Conditional Access policies, and Named Locations.
- Manage Exchange Online configuration including transport rules, mail flow, shared mailboxes, and distribution lists.
- Oversee Microsoft Intune device compliance policies, configuration profiles, and Autopilot deployment across Windows and mobile.
- Administer SharePoint Online and Teams environments including site architecture, permissions, and governance.
- Manage Microsoft Defender for Endpoint and Microsoft 365 Defender, including policy tuning and incident response.
Infrastructure & Security
- Own DNS administration via Cloudflare, including record management and email authentication (SPF, DKIM, DMARC).
- Maintain and improve email security posture, monitoring deliverability and managing third-party filtering integrations.
- Administer Azure App Services, Logic Apps, and related cloud resources supporting internal tooling.
- Support network infrastructure including firewall policy review, VPN management, and office connectivity.
- Conduct regular access reviews, enforce least-privilege principles, and contribute to security audit readiness.
Projects & Automation
- Take an active engineering role in BGS infrastructure maturation – owning policy builds, automation rollouts, and platform governance.
- Develop and maintain PowerShell and Microsoft Graph API scripts to automate repetitive administration tasks.
- Contribute to the development and maintenance of internal IT tooling, including the HR Lifecycle automation platform built on Azure and the Anthropic Claude API.
- Evaluate and implement new tooling or integrations (e.g. Jira Service Management, SSO via Entra ID) following a documentation-first approach.
- Produce and maintain technical documentation, runbooks, and change records to support operational continuity.
Skills & Experience
Essential
- 3+ years in a hands-on IT engineering or senior support role within an M365/Azure environment.
- Strong working knowledge of Azure AD / Entra ID: user lifecycle, groups, Conditional Access, MFA, and app registrations.
- Demonstrable experience administering Exchange Online, including mail flow, transport rules, and email security (SPF/DKIM/DMARC).
- Experience with Microsoft Intune / Endpoint Manager: device compliance, configuration profiles, and Autopilot.
- Proficiency in PowerShell scripting for administration and automation.
- Solid understanding of networking concepts: DNS, TCP/IP, VPN, firewall principles.
- Confident communicator able to translate technical detail for non-technical stakeholders.
Desirable
- Hands-on experience with Microsoft Graph API (REST calls, app registrations, delegated/application permissions).
- Familiarity with Cloudflare DNS administration.
- Exposure to Azure Logic Apps, Azure App Services, or equivalent automation/integration platforms.
- Familiarity with Jira Service Management or similar ITSM platforms.
- Microsoft certifications: AZ-104, MS-102, SC-300, or equivalent (or actively working towards).
- Experience with Python or other scripting languages for tooling and API integration work.
Person Specification
- Technically self-sufficient, with a bias towards ownership and resolution rather than escalation.
- Documentation-first mindset – prepares thoroughly and approaches production changes methodically and reversibly.
- Comfortable operating as both an individual contributor and a peer mentor in a small team.
- Calm and structured under pressure, able to manage competing priorities without losing precision.
- Security-conscious by default, treating access governance and data protection as core responsibilities.
- Curious and improvement-oriented, always looking to automate the repeatable and improve the maintainable.
IT Systems Engineer in London employer: Norton Blake
At BGS, we pride ourselves on fostering a dynamic work environment where innovation and initiative are not just encouraged but rewarded. As an IT Systems Engineer, you will benefit from a culture that prioritises professional growth through mentorship opportunities and hands-on experience with cutting-edge technologies in a supportive team setting. Located in a vibrant area, our company offers a unique blend of challenging projects and a commitment to employee well-being, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Systems Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Norton Blake values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Norton Blake might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Norton Blake!
✨Direct Apply to Norton Blake
Let's not forget to apply directly through the Norton Blake website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Systems Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Norton Blake.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Norton Blake. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Norton Blake
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
