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- Tasks: Lead the design of a cutting-edge Customer Intelligence platform using Dynamics 365 and Azure.
- Company: Join a major enterprise organisation transforming customer platforms.
- Benefits: Competitive pay, flexible work arrangements, and opportunities for professional growth.
- Why this job: Make a real impact by architecting innovative CRM solutions that drive customer engagement.
- Qualifications: 12+ years in enterprise CRM with strong Dynamics 365 and Power Platform expertise.
- Other info: Initial 6-month contract in London with potential for extension.
The predicted salary is between 48000 - 72000 £ per year.
We're working with a major enterprise organisation undergoing a significant customer platform transformation and is looking for a senior Dynamics 365 CRM Architect to lead the design of how D365, Azure, and data come together to form a true Customer Intelligence platform. The ideal Dynamics 365 Architect will have led end-to-end implementations across Customer Insights, Customer Service, and Sales, with a proven ability to architect scalable, secure, and data-driven customer engagement solutions. This will be initially 6 months, London and inside IR35.
What you'll be doing:
- Owning the solution architecture across Dynamics 365 Sales, Customer Service, and Customer Insights
- Designing integration patterns between D365, Azure services, APIs, Middleware, and enterprise data platforms
- Defining Dataverse data models, segmentation, identity resolution, and customer data flows
- Establishing governance, CI/CD, and environment strategy for Power Platform and D365
- Bringing AI/analytics capability into the CRM landscape (Customer Insights, AI Builder, Cognitive Services)
What we're looking for:
- 12+ years in enterprise CRM, including 10+ years with Dynamics 365/Power Platform
- Strong expertise in Sales, Customer Service, and Customer Insights architecture
- Extensive experience in systems integrations, including API design, webhooks, message queues, Azure Integration Services, and data synchronization
- Proven track record delivering scalable CRM solutions across large organizations
- Experience with Azure Data Factory, Azure Functions, Logic Apps, and integration Middleware
- Strong analytical capabilities using Power BI and Customer Insights metrics
Dynamics CRM Architect in London employer: Norton Blake
Contact Detail:
Norton Blake Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics CRM Architect in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website that highlights your projects and achievements in Dynamics 365 and Azure. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to CRM architecture and integration patterns. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Dynamics CRM Architect in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Dynamics 365 and Azure. We want to see how you've led implementations and designed solutions that align with the job description. Customising your CV shows us you're serious about the role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Dynamics CRM Architect position. Share specific examples of your past work that relate to customer engagement solutions and integration patterns.
Showcase Your Technical Skills: Don’t forget to mention your technical expertise in areas like API design, Azure services, and data models. We’re looking for someone who can bring AI and analytics into the CRM landscape, so highlight any relevant projects you've worked on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our platform!
How to prepare for a job interview at Norton Blake
✨Know Your Dynamics Inside Out
Make sure you brush up on your knowledge of Dynamics 365, especially around Sales, Customer Service, and Customer Insights. Be ready to discuss specific projects where you've led end-to-end implementations and how you tackled challenges in those areas.
✨Showcase Your Integration Skills
Prepare examples that highlight your experience with systems integrations, particularly with APIs, Azure services, and data synchronization. Discuss the integration patterns you've designed and how they improved customer engagement solutions.
✨Demonstrate Analytical Prowess
Be ready to talk about how you've used Power BI and Customer Insights metrics to drive decisions. Share specific instances where your analytical capabilities led to successful outcomes in previous roles.
✨Talk Governance and CI/CD
Since governance and CI/CD are crucial for this role, come prepared to discuss your strategies for establishing these processes within the Power Platform and D365. Highlight any frameworks or methodologies you've implemented in past projects.
