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- Tasks: Analyse IT service requests and implement data-driven improvements.
- Company: Join Norton Blake, a leader in finding quality IT talent.
- Benefits: Enjoy hybrid work options and competitive pay based on skills.
- Why this job: Make a real impact on IT services while developing your analytical skills.
- Qualifications: 4+ years in IT Operations with strong data analysis skills required.
- Other info: Contract role based in London, initially for 3-6 months.
The predicted salary is between 36000 - 60000 £ per year.
5 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by Norton Blake. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Norton Blake Finding Quality IT Talent for Permanent and Interim projects – WE ARE HIRING FOR OUR LONDON OFFICE IT Infrastructure and Operations Analyst (Data-Focused) – Contract – outside IR35 Location: London Hybrid 3-6 month initially We’re looking for a mid to senior level Infrastructure & Operations Analyst who can turn data into real service improvements across our technology landscape. The client is looking for someone who can analyse the current IT service request landscape, develop a structured service catalog and implement improvements through runbooks and automation. The ideal candidate will have strong analytical skills and experience with data classification, Zendesk, and BigQuery . Responsibilities include: Analyzing service and support request data across multiple systems (Zendesk, Jira, etc.) Designing and implementing classification frameworks to categorize service requests effectively Developing insightful dashboards and reports using Excel, Looker, or BigQuery Providing data-driven recommendations to improve service performance and resolution times Building and maintaining a robust IT service catalog aligned to business priorities Defining SLAs/OLAs and service definitions in partnership with Infrastructure, Ops, and Security teams Documenting data models, service processes, and service criticality levels Process Improvement & Automation: Creating runbooks for common requests to drive consistency and efficiency Identifying automation and self-service opportunities to streamline delivery Supporting implementation of automation tools to reduce manual workload Ideal candidate experience: 4+ years’ experience in IT Operations, Service Management, or similar Strong skills in data analysis and visualization (BigQuery, Excel, Looker) Experience working with Zendesk, Jira, and IT security tools (e.g., Azure Sentinel, OKTA, SentinelOne) Track record in service catalog creation, automation, and documentation Please apply for more information. Job details: Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology and Administrative Industries: IT Services and IT Consulting and Information Services #J-18808-Ljbffr
Infrastructure and Operations Analyst employer: Norton Blake
Contact Detail:
Norton Blake Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure and Operations Analyst
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, especially Zendesk and BigQuery. Having hands-on experience or even completing relevant online courses can give you a significant edge during discussions.
✨Tip Number 2
Prepare to discuss specific examples of how you've used data analysis to drive service improvements in your previous roles. This will demonstrate your ability to turn data into actionable insights, which is crucial for this position.
✨Tip Number 3
Network with professionals in the IT Operations field, particularly those who have experience with service catalog creation and automation. Engaging in conversations can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Stay updated on the latest trends in IT service management and automation. Being knowledgeable about current best practices will not only help you in interviews but also show your commitment to continuous learning.
We think you need these skills to ace Infrastructure and Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT Operations and Service Management. Emphasise your analytical skills and any specific tools you've used, such as BigQuery, Zendesk, or Jira.
Craft a Compelling Cover Letter: In your cover letter, explain why you're a great fit for the Infrastructure and Operations Analyst role. Mention your experience with data analysis and how you've implemented improvements in previous roles.
Showcase Relevant Projects: If you have worked on projects involving service catalog creation or automation, be sure to include these in your application. Detail your role and the impact of your contributions.
Highlight Soft Skills: Don't forget to mention soft skills that are crucial for this role, such as communication and teamwork. These will help demonstrate your ability to work effectively with cross-functional teams.
How to prepare for a job interview at Norton Blake
✨Showcase Your Analytical Skills
As an Infrastructure and Operations Analyst, your ability to analyse data is crucial. Be prepared to discuss specific examples of how you've used data analysis to drive service improvements in previous roles.
✨Familiarise Yourself with Tools
Make sure you have a good understanding of the tools mentioned in the job description, such as Zendesk, BigQuery, and Excel. You might be asked about your experience with these platforms, so having concrete examples ready will help you stand out.
✨Discuss Process Improvement Initiatives
Be ready to talk about any process improvement or automation initiatives you've led or contributed to. Highlight how these efforts resulted in increased efficiency or better service delivery.
✨Prepare Questions About the Role
Having insightful questions prepared shows your genuine interest in the position. Ask about the current challenges the team faces or how they measure success in this role to demonstrate your proactive mindset.
