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- Tasks: Provide top-notch technical support and resolve issues for over 2,000 users.
- Company: Dynamic ICT support provider in Hoddesdon with a focus on customer service.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Join us to make a daily impact and work on exciting ICT projects.
- Qualifications: Experience in support roles and strong communication skills are essential.
- Other info: Be part of a passionate team in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
A frontline ICT support provider in Hoddesdon is seeking a Service Desk Technician (1st Line Support) to deliver exceptional technical assistance and customer service. This hybrid role involves resolving a range of technical issues, from hardware to software support, for over 2,000 users.
Ideal candidates will have:
- Experience in support roles
- Excellent communication skills
- A passion for technology
Join us to make a daily impact and contribute to exciting ICT projects.
Frontline IT Support Technician — Hybrid (1st Line) in Hoddesdon employer: Norton Blake
Contact Detail:
Norton Blake Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frontline IT Support Technician — Hybrid (1st Line) in Hoddesdon
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in support roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common technical issues and customer service scenarios. We recommend practising with a friend or using mock interviews to build your confidence.
✨Tip Number 3
Show off your passion for technology! During interviews, share your experiences with tech projects or any personal initiatives that highlight your skills and enthusiasm for the field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Frontline IT Support Technician — Hybrid (1st Line) in Hoddesdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in support roles. We want to see how your skills align with the technical assistance and customer service we provide at StudySmarter.
Show Off Your Communication Skills: Since this role involves helping over 2,000 users, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can explain technical issues effectively.
Highlight Your Passion for Technology: Let us know why you're passionate about technology! Share any personal projects or experiences that showcase your enthusiasm and commitment to staying updated with the latest tech trends.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Norton Blake
✨Know Your Tech Inside Out
Make sure you brush up on common hardware and software issues that a 1st Line Support Technician might encounter. Familiarise yourself with troubleshooting steps for popular operating systems and applications, as well as any specific tools the company uses.
✨Show Off Your Communication Skills
Since this role involves helping over 2,000 users, being able to communicate clearly is key. Practice explaining technical concepts in simple terms, and be ready to demonstrate your ability to listen and empathise with users' frustrations during the interview.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate how you'd handle specific technical issues or customer interactions. Think of examples from your past experience where you successfully resolved problems and be ready to share those stories.
✨Express Your Passion for Technology
Let your enthusiasm for technology shine through! Talk about any personal projects, relevant courses, or tech communities you're involved in. This will show that you're not just looking for a job, but that you're genuinely excited about contributing to ICT projects.
