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- Tasks: Lead the design of a cutting-edge Customer Intelligence platform using Dynamics 365 and Azure.
- Company: Major enterprise organisation transforming customer platforms.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact by architecting innovative CRM solutions in a dynamic environment.
- Qualifications: 12+ years in enterprise CRM with strong Dynamics 365 expertise.
- Other info: Initial 6-month contract based in London, inside IR35.
The predicted salary is between 48000 - 72000 £ per year.
We're working with a major enterprise organisation undergoing a significant customer platform transformation and is looking for a senior Dynamics 365 CRM Architect to lead the design of how D365, Azure, and data come together to form a true Customer Intelligence platform. The ideal Dynamics 365 Architect will have led end-to-end implementations across Customer Insights, Customer Service, and Sales, with a proven ability to architect scalable, secure, and data-driven customer engagement solutions. This will be initially 6 months, London and inside IR35.
What you’ll be doing:
- Owning the solution architecture across Dynamics 365 Sales, Customer Service, and Customer Insights
- Designing integration patterns between D365, Azure services, APIs, middleware, and enterprise data platforms
- Defining Dataverse data models, segmentation, identity resolution, and customer data flows
- Establishing governance, CI/CD, and environment strategy for Power Platform and D365
- Bringing AI / analytics capability into the CRM landscape (Customer Insights, AI Builder, Cognitive Services)
What we’re looking for:
- 12+ years in enterprise CRM, including 10+ years with Dynamics 365 / Power Platform
- Strong expertise in Sales, Customer Service, and Customer Insights architecture
- Extensive experience in systems integrations, including API design, webhooks, message queues, Azure Integration Services, and data synchronization
- Proven track record delivering scalable CRM solutions across large organizations
- Experience with Azure Data Factory, Azure Functions, Logic Apps, and integration middleware
- Strong analytical capabilities using Power BI and Customer Insights metrics
Dynamics CRM Architect employer: Norton Blake
Contact Detail:
Norton Blake Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics CRM Architect
✨Tip Number 1
Network like a pro! Reach out to your connections in the Dynamics 365 and Azure space. Attend meetups or webinars, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Showcase your expertise! Create a portfolio or case studies of your past projects involving Dynamics 365, Customer Insights, and Azure. This will help us see your hands-on experience and how you’ve tackled challenges in real-world scenarios.
✨Tip Number 3
Prepare for those interviews! Brush up on your technical knowledge and be ready to discuss integration patterns, data models, and governance strategies. We want to hear how you can bring AI and analytics into the CRM landscape, so have some examples ready!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Dynamics CRM Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Dynamics 365 CRM Architect role. Highlight your experience with D365, Azure, and customer engagement solutions. We want to see how your skills match what we're looking for!
Showcase Your Projects: Include specific examples of past projects where you've led end-to-end implementations. We love seeing real-world applications of your expertise in Customer Insights and integration patterns.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points for key achievements and avoid jargon unless it's relevant. We appreciate straightforward communication!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Norton Blake
✨Know Your Dynamics Inside Out
Make sure you’re well-versed in Dynamics 365, especially the Sales, Customer Service, and Customer Insights modules. Brush up on your knowledge of integration patterns and data models, as you’ll likely be asked to discuss how these elements come together in a customer intelligence platform.
✨Showcase Your Experience
Prepare to share specific examples from your past roles where you’ve led end-to-end implementations. Highlight your experience with Azure services and how you’ve architected scalable solutions. Use metrics or outcomes to demonstrate the impact of your work.
✨Understand the Governance and CI/CD Processes
Familiarise yourself with governance strategies and continuous integration/continuous deployment (CI/CD) practices related to Power Platform and D365. Be ready to discuss how you would establish these processes in a new environment, as this is crucial for maintaining system integrity.
✨Bring AI and Analytics to the Table
Since the role involves integrating AI and analytics capabilities, think about how you can leverage tools like Power BI and Customer Insights. Prepare to discuss any relevant projects where you’ve implemented AI solutions or analytics to enhance customer engagement.
