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- Tasks: Lead the architecture and design of Dynamics 365 CRM solutions, optimising customer engagement.
- Company: Join a forward-thinking tech company focused on innovative cloud solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Shape the future of customer engagement with cutting-edge technology and impactful projects.
- Qualifications: 16+ years in enterprise CRM, strong technical skills, and experience with Azure services.
- Other info: Dynamic team environment with a focus on AI/ML and continuous learning.
The predicted salary is between 54000 - 84000 £ per year.
We are seeking a highly experienced Dynamics 365 CRM Solution Architect with 16+ years of enterprise CRM and cloud solution delivery experience, bringing deep technical and functional expertise across the Dynamics 365 ecosystem. The ideal candidate has led end-to-end implementations across Customer Insights, Customer Service, and Sales, with a proven ability to architect scalable, secure, and data-driven customer engagement solutions.
You will own the solution architecture, guide design decisions, and oversee technical delivery across complex multi-cloud environments. Responsibilities include defining architecture for Customer Insights, designing data models and segmentation strategies, integrating Azure services, establishing governance frameworks, designing Sales and Service processes, and optimizing AI-driven customer analytics. You will also lead CRM integrations, ensuring robust API patterns, middleware orchestration, and end-to-end data flow consistency.
Responsibilities- Lead solution architecture and technical design for Dynamics 365 CRM, including Customer Insights, Customer Service, and Sales
- Architect enterprise-grade integration patterns across Azure, Dataverse, REST APIs, ESB/middleware, and external systems
- Design and optimize Customer Insights ingestion pipelines, unification rules, segmentation models, and predictive analytics
- Define CRM data models, automation, and business process flows across Sales and Service
- Oversee delivery teams, perform code/design reviews, and enforce architectural and integration best practices
- Build enterprise automations using Power Automate, Azure Functions, and custom connectors
- Collaborate with stakeholders to translate business requirements into scalable technical solutions
- Drive AI/ML adoption using AI Builder, Azure Cognitive Services, and customer intelligence features
- Support governance, DevOps, CI/CD, environment strategy, and performance optimization
- Serve as the SME for CRM strategy, integration frameworks, roadmap planning, and platform evolution
- Nice to Have: Microsoft certification: PL-900 (Power Platform Fundamentals) or equivalent
- Experience with Microsoft Fabric and advanced Customer Insights real-time analytics
Dynamics 365 Architect employer: Norton Blake
Contact Detail:
Norton Blake Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 Architect
✨Tip Number 1
Network like a pro! Reach out to your connections in the Dynamics 365 space and let them know you're on the hunt for a role. Attend industry meetups or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Showcase your expertise! Create a portfolio that highlights your past projects, especially those involving Customer Insights and Sales processes. This will give you an edge when discussing your experience during interviews.
✨Tip Number 3
Prepare for technical interviews by brushing up on your knowledge of Azure services and integration patterns. Be ready to discuss how you've tackled complex CRM challenges in the past—real-world examples go a long way!
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to highlight your experience with Dynamics 365 and how you can contribute to our team.
We think you need these skills to ace Dynamics 365 Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Dynamics 365 and any relevant projects you've led. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Dynamics 365 Architect position. Share specific examples of your past work that relate to the responsibilities listed in the job description.
Showcase Your Technical Skills: Since this role requires deep technical expertise, make sure to highlight your knowledge of Azure services, API patterns, and data models. We love seeing candidates who can demonstrate their technical prowess clearly and confidently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Norton Blake
✨Know Your Dynamics 365 Inside Out
Make sure you’re well-versed in the Dynamics 365 ecosystem, especially Customer Insights, Customer Service, and Sales. Brush up on your knowledge of integration patterns, data models, and AI-driven analytics, as these will likely come up during the interview.
✨Showcase Your Architectural Skills
Prepare to discuss your previous experiences leading end-to-end implementations. Be ready to share specific examples of how you've designed scalable and secure solutions, and how you’ve tackled challenges in multi-cloud environments.
✨Demonstrate Collaboration and Leadership
Since this role involves overseeing delivery teams and collaborating with stakeholders, think of instances where you’ve successfully led a team or worked cross-functionally. Highlight your ability to translate business requirements into technical solutions.
✨Stay Updated on Microsoft Technologies
Familiarise yourself with the latest Microsoft technologies, including Power Automate and Azure Functions. If you have any relevant certifications, like PL-900, be sure to mention them, as they can set you apart from other candidates.
