Strategy Director – Brand & Customer Experience
Minimum 12-month Contract | Occasional travel
Start ASAP
Hybrid London
I’m recruiting for a hands-on Strategy Director to work with a global consumer brand, helping activate its new brand strategy across international markets, sub-brands and product launches.
Working within a collaborative team of creatives and strategists, you’ll connect consumer insight, brand communications and customer experience to deliver campaigns and journeys across online and offline channels.
The role will involve:
- Turning brand strategy into communications propositions, creative briefs and global campaign toolkits.
- Using qualitative and quantitative research to inform consumer journeys, concept development and campaign testing.
- Adapting masterbrand creative for different markets, languages and regulatory requirements.
- Owning client relationships and advising senior stakeholders.
- Leading workshops and taking strategic workstreams from insight through to delivery.
- Connecting brand and customer experience initiatives to commercial outcomes.
- Strong consumer brand experience, preferably across FMCG, CPG or retail.
- Director-level experience in brand, communications and customer experience strategy
- Experience delivering multi-market campaigns and brand activation.
- Confidence combining research and data into clear strategic recommendations.
- Excellent client engagement, executive communication and facilitation skills.
- A hands-on approach, comfortable producing briefs and deliverables as well as leading multidisciplinary teams.
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Strategy Director employer: Norton Blake Limited
As a Business Analyst at our London-based company, you'll thrive in a dynamic and collaborative work culture that values innovation and professional growth. We offer competitive rates, flexible hybrid working arrangements, and opportunities to engage in high-profile digital transformation projects, ensuring that your contributions are both meaningful and impactful. Join us to be part of a team that prioritises employee development and fosters a supportive environment for achieving excellence.
