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- Tasks: Support and improve core business systems in a dynamic manufacturing environment.
- Company: Join a growing team at a leading manufacturing and logistics company.
- Benefits: Enjoy perks like free products, discounts, wellness programmes, and a pension scheme.
- Why this job: Gain hands-on experience and make a real impact on critical systems.
- Qualifications: Experience with ERP or WMS systems and strong communication skills are essential.
- Other info: Opportunities for career progression and hybrid working model available.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting a Systems Support Engineer at our Telford Head Office in an expanding team to help run, support, and improve the core business systems that underpin our growing manufacturing and logistics operations. We are an IT team of 7 (systems, infrastructure & desktop) supporting 400+ colleagues. You will work with operational teams, system vendors, and internal stakeholders to keep critical platforms reliable, accurate, and continuously improving.
Onsite/hybrid working model: To build an understanding of the business and working relationships with colleagues, this is fully onsite in Telford (TF3 3AB) initially, but we do operate a hybrid working model which will eventually be considered. Regular site travel is required as part of this role.
Responsibilities
- Act as a primary support contact for core business applications, taking ownership of issues through investigation, resolution, and prevention.
- Support our ERP platform (SAP Business ByDesign), including configuration assistance, data validation, reporting, permissions, and incident investigation.
- Support the SNAP Warehouse Management System (WMS), including integration, access management, data accuracy, and operational issue resolution.
- Maintain and support Markem labelling systems, ensuring uptime, accuracy, and alignment with production workflows.
- This is not a desktop or helpdesk-only role; the focus is hands-on, customer facing, people centric business support of critical systems.
- Operational Technology Support: Support the operational use of scanners, printers, and labelling devices as part of integrated WMS and production environments.
- Work with third-party vendors and colleagues to resolve system and integration issues effectively.
- Continuous Improvement: Identify opportunities to improve system usage, data flows, reliability, and user experience. Assist with configuration changes, testing, documentation, and user guidance. Contribute to improving how issues are prevented, not just resolved.
- Projects & Development: Participate in systems and applications improvement projects, including upgrades, integrations, reporting enhancements, and new site or shop floor implementations. Gain hands-on exposure to live manufacturing systems and operational challenges. Hands-on business support to help colleagues understand and adopt new systems and ways of working. Build practical experience that supports progression into systems, applications, or platform-focused roles.
Benefits
- Company pension
- Life assurance
- Free company products
- Free on-site parking
- Food, retail, holidays, cinema, and gyms discounts
- Wellness programmes, including Employee Assistance Program and OnDemand GP service
- Free early access to pay scheme
- Salary sacrifice schemes
- Employee referral scheme
Requirements
- Experience supporting or working with business applications such as ERP, WMS, or operational systems. Practical experience is valued as much as technical proficiency. You could possess a background in a functional subject matter, or be a key user in a warehousing, supply chain or manufacturing environment.
- Understanding of ERP platforms such as SAP, Microsoft Business Central, Oracle etc. or familiarity with warehouse, logistics, or manufacturing systems would be advantageous.
- Clear communication and the ability to work effectively with both technical and non-technical stakeholders, building and developing strong relationships.
Systems Support Engineer employer: Northwood
Contact Detail:
Northwood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Support Engineer
✨Tip Number 1
Get to know the company before your interview! Research their systems and operations, especially around ERP and WMS. This will help us show that you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Since this role involves working with both technical and non-technical folks, we need to demonstrate that you can explain complex issues in a simple way. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be prepared to discuss real-life scenarios! Think of examples where you've solved problems or improved processes in previous roles. We want to see how you can apply your experience to our systems support challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Systems Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Systems Support Engineer role. Highlight your experience with ERP and WMS systems, and don’t forget to mention any hands-on support you've provided in similar environments.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting business applications and how your background makes you a perfect fit for our team at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled issues in past roles. We love candidates who can demonstrate their ability to investigate and resolve problems effectively, especially in a customer-facing context.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Northwood
✨Know Your Systems
Make sure you brush up on your knowledge of ERP and WMS systems, especially SAP Business ByDesign. Familiarise yourself with how these systems operate and their common issues, as this will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled system issues in the past. Think about specific challenges you've faced and how you resolved them. This will demonstrate your hands-on experience and ability to take ownership of problems, which is crucial for this role.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You'll need to work with both technical and non-technical stakeholders, so being able to communicate effectively is key. Consider role-playing with a friend to refine your communication style.
✨Emphasise Continuous Improvement
Be ready to discuss how you've identified opportunities for improvement in previous roles. Highlight any initiatives you've taken to enhance system usage or user experience, as this aligns perfectly with the company's focus on continuous improvement.
