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- Tasks: Support and improve core business systems in a dynamic manufacturing environment.
- Company: Join a growing team at a leading manufacturing and logistics company.
- Benefits: Enjoy perks like free products, discounts, wellness programmes, and a pension scheme.
- Why this job: Gain hands-on experience and make a real impact on critical systems.
- Qualifications: Experience with business applications or a background in warehousing or manufacturing is a plus.
- Other info: Hybrid working model with opportunities for career progression and personal development.
The predicted salary is between 30000 - 42000 £ per year.
We are excited to be recruiting a Systems Support Engineer at our Telford Head Office in an expanding team to help run, support, and improve the core business systems that underpin our growing manufacturing and logistics operations. We are an IT team of 7 (systems, infrastructure & desktop) supporting 400+ colleagues and you will work with operational teams, system vendors, and internal stakeholders to keep critical platforms reliable, accurate, and continuously improving.
About the Role
- Onsite/hybrid working model: To build an understanding of the business and working relationships with colleagues, initially this is fully onsite in Telford (TF3 3AB), but we do operate a hybrid working model which will eventually be considered. Regular site travel is required as part of this role.
Business Systems & Applications Support
- Act as a primary support contact for core business applications, taking ownership of issues through investigation, resolution, and prevention.
- Support our ERP platform (SAP Business ByDesign), including configuration assistance, data validation, reporting, permissions, and incident investigation.
- Support the SNAP Warehouse Management System (WMS), including integration, access management, data accuracy, and operational issue resolution.
- Maintain and support Markem labelling systems, ensuring uptime, accuracy, and alignment with production workflows. This is not a desktop or helpdesk-only role; the focus is hands-on, customer facing, people centric business support of critical systems.
Operational Technology Support
- Support the operational use of scanners, printers, and labelling devices as part of integrated WMS and production environments.
- Work with third-party vendors and colleagues to resolve system and integration issues effectively.
Continuous Improvement
- Identify opportunities to improve system usage, data flows, reliability, and user experience.
- Assist with configuration changes, testing, documentation, and user guidance.
- Contribute to improving how issues are prevented, not just resolved.
Projects & Development
- Participate in systems and applications improvement projects, including upgrades, integrations, reporting enhancements, and new site or shop floor implementations.
- Gain hands-on exposure to live manufacturing systems and operational challenges.
- Hands-on business support to help colleagues understand and adopt new systems and ways of working.
- Build practical experience that supports progression into systems, applications, or platform-focused roles.
Benefits
- Company pension
- Life assurance
- Free company products
- Free on-site parking
- Food, retail, holidays, cinema, and gyms discounts
- Wellness programmes, including Employee Assistance Program and OnDemand GP service
- Free early access to pay scheme
- Salary sacrifice schemes
- Employee referral scheme
Requirements
What we are looking for:
- Experience supporting or working with business applications such as ERP, WMS, or operational systems. Practical experience is valued as much as technical proficiency. You could possess a background in a functional subject matter, or be a key user in a warehousing, supply chain or manufacturing environment.
- Understanding of ERP platforms such as SAP, Microsoft Business Central, Oracle etc. or familiarity with warehouse, logistics, or manufacturing systems would be advantageous.
- Clear communication and the ability to work effectively with both technical and non-technical stakeholders, building and developing strong relationships.
Systems Support Engineer in Telford employer: Northwood Hygiene Products
Contact Detail:
Northwood Hygiene Products Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Support Engineer in Telford
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and the company culture. This can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by understanding the core business systems they use, like SAP and WMS. Show us you know your stuff by discussing how you've tackled similar challenges in the past.
✨Tip Number 3
Don’t just wait for the job to come to you! Apply through our website and follow up with a friendly email. It shows initiative and keeps you on their radar.
✨Tip Number 4
Be ready to demonstrate your problem-solving skills during the interview. Share specific examples of how you've improved system usage or resolved issues in previous roles. We love hearing about real-life experiences!
We think you need these skills to ace Systems Support Engineer in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Systems Support Engineer role. Highlight your experience with ERP systems, WMS, and any hands-on support you've provided in similar environments. We want to see how your skills align with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about supporting business systems and how you can contribute to our team. Be sure to mention any specific experiences that relate to the job description.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can not only resolve issues but also think ahead to prevent them. Share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Northwood Hygiene Products
✨Know Your Systems
Before the interview, brush up on your knowledge of ERP and WMS systems, especially SAP Business ByDesign. Be ready to discuss your hands-on experience with these platforms and how you've tackled issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved operational issues or improved system usage in previous roles. Highlight your ability to take ownership of problems and work collaboratively with teams to find solutions.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You'll need to demonstrate that you can effectively communicate with both technical and non-technical stakeholders, so think of scenarios where you've done this successfully.
✨Emphasise Continuous Improvement
Be ready to discuss how you've identified opportunities for improvement in past roles. Share specific examples of how you've contributed to enhancing system reliability or user experience, as this aligns with the company's focus on continuous improvement.
