- Provide second-line technical support to employees across all UK sites, and third-line technical support with cloud and infrastructure.
- Assist with troubleshooting hardware issues on Windows 11 laptops, desktops, and mobile devices.
- Support users with Office 365 applications including Teams, Excel, Outlook, SharePoint, and OneDrive.
- Help with onboarding/offboarding processes including account creation, device configuration, and permissions.
- Support device management, security policies, updates, and application deployment.
- Contribute to IT asset management: equipment tracking, hardware lifecycle, licensing updates.
- Support the rollout of IT improvements and technology upgrades across sites.
- Perform basic printer, hand-held device and peripheral troubleshooting.
- Participate in digital transformation or cloud migration initiatives.
- Assist with documentation, testing, and deployment activities for IT improvement projects.
- Collaborate with colleagues across the IT team to deliver multi-site projects.
Job Requirements
We’re looking for knowledge and understanding in the following areas:
- Windows 11 configuration, troubleshooting, and user profile management.
- Cloud environments, e.g. Azure Active Directory and Microsoft 365 administration.
- Cybersecurity principles such as MFA, phishing prevention, access control, and data protection.
- Advanced networking concepts (LAN/WAN, Wi-Fi, DHCP, DNS, VPN).
Additional attributes we’re looking for:
- Strong customer service focus; strong communicate skills (colleagues at all levels).
- Problem-solving capability with a logical, methodical approach.
- Initiative to take ownership and accountability for projectstasks.
- Ability to learn quickly and adapt to evolving technologies.
- Interest in cloud computing, automation, or scripting (PowerShell).
- Experience using ticketing or helpdesk systems.
- Demonstrate a proactive and positive attitude toward learning and development.
- Follow IT processes, documentation standards, and security protocols.
- Engage in continuous improvement by suggesting enhancements to IT services.
- Be willing to travel occasionally to other UK sites with members of the IT team.
- Represent IT in a friendly, solution-oriented manner across the business.
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IT Support Engineer in Telford employer: Northwood Consuma Tissue Ltd
Join our dynamic team as a Forklift Truck Driver, where safety and teamwork are at the heart of our operations. We offer a supportive work culture that prioritises employee growth through training and development opportunities, ensuring you can advance your career while contributing to a safe and efficient warehouse environment. Located in a thriving area, our company provides competitive benefits and a collaborative atmosphere that makes every day rewarding.
Contact Details:
Northwood Consuma Tissue Ltd Recruitment Team
