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- Tasks: Greet clients, manage calls, and handle electronic records in a fast-paced environment.
- Company: Join NCSS, a top-rated workplace in Vermont dedicated to community support.
- Benefits: Enjoy medical coverage, retirement plans, educational support, and potential student loan forgiveness.
- Why this job: Be part of a supportive team that values learning and personal growth.
- Qualifications: High school diploma and experience in customer service or healthcare administration required.
- Other info: Flexible hours available, perfect for students balancing studies and work.
The predicted salary is between 24000 - 36000 £ per year.
Northwestern Counseling & Support Services, Inc. (NCSS) is seeking a Front Office Assistant to join our team! The ideal candidate would be able to work a flexible schedule between the hours of 8:00 am – 7:00 pm, Monday – Friday.
Key Responsibilities:
- Greeting clients
- Managing a multi-line phone system
- Navigating the electronic medical records & automated scheduling software
- Maintaining multiple priorities in a fast-paced environment
- Maintaining strict client and operational confidentiality
Requirements:
- Proficiency in the use of modern technology
- Reception/customer service experience
- Health care administration/medical records management experience
- Ability to work independently and with a variety of personalities
- Positive attitude
- Strong oral and written communication skills
Candidates who are solution-focused, detail-oriented, self-motivated, and have a desire for continuous learning will be considered. At NCSS, we offer a comprehensive benefits package that includes perks such as medical and dental coverage, an employer-matched retirement plan, and educational support. Additionally, for those who qualify, this position provides an opportunity for $5,000 in student loan forgiveness upon the successful completion of your 6-month introductory period.
We invite you to become a valued member of our team at NCSS, a 2025 Best Places to Work in Vermont!
Qualifications:
- High School Diploma
Front Office Assistant employer: Northwestern Counseling & Support Services, Inc.
Contact Detail:
Northwestern Counseling & Support Services, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Assistant
✨Tip Number 1
Familiarise yourself with the electronic medical records and automated scheduling software commonly used in healthcare settings. This will not only boost your confidence but also demonstrate your proactive approach to learning.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different scenarios can help you feel more prepared to greet clients and manage calls effectively.
✨Tip Number 3
Showcase your ability to handle multiple priorities by preparing examples from your past experiences where you successfully managed a busy workload. This will highlight your organisational skills during any discussions.
✨Tip Number 4
Research Northwestern Counseling & Support Services, Inc. to understand their values and mission. Tailoring your conversation to align with their goals can make a strong impression during interviews.
We think you need these skills to ace Front Office Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reception or customer service. Emphasise your proficiency with technology and any experience you have in health care administration or medical records management.
Craft a Strong Cover Letter: Write a cover letter that showcases your positive attitude and strong communication skills. Mention specific examples of how you've successfully managed multiple priorities in a fast-paced environment.
Highlight Flexibility: Since the role requires a flexible schedule, be sure to mention your availability in your application. This shows that you are willing to adapt to the needs of the team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Northwestern Counseling & Support Services, Inc.
✨Showcase Your Customer Service Skills
As a Front Office Assistant, you'll be the first point of contact for clients. Be prepared to discuss your previous customer service experiences and how you handled challenging situations. Highlight your ability to maintain a positive attitude even under pressure.
✨Familiarise Yourself with Technology
Since the role involves navigating electronic medical records and scheduling software, make sure you are comfortable discussing your proficiency with modern technology. If you have experience with specific software, mention it during the interview.
✨Demonstrate Your Multitasking Abilities
The job requires managing multiple priorities in a fast-paced environment. Prepare examples from your past work where you successfully juggled various tasks. This will show that you can handle the demands of the role effectively.
✨Emphasise Confidentiality and Professionalism
Given the nature of the role in healthcare, it's crucial to convey your understanding of client confidentiality. Be ready to discuss how you have maintained confidentiality in previous positions and why it's important in a front office setting.
