Clinical Operations Administrator in Manchester

As a market leader offering incomparable, industry advancing patient record access via state-of-the-art search and recruit technology, NWEH stands for real discovery. Powered by our network of diverse patient populations, we go further, faster — to deliver true-to-life full service clinical trials. Our ever-growing decentralized tech enabled clinical trials business with industry dominating access to 20 million patient records attests that we are world leaders in our field. Our model ensures broader, more diverse cohorts to better reflect real-world populations. At NWEH, our focus isn’t just about technology; it’s about reshaping how clinical trials are designed and delivered in the UK and beyond.

Job purpose: The Clinical Operations Administrator provides a centralised administrative support function across Clinical Operations teams, ensuring consistency, efficiency, and high-quality delivery of operational and research activities. The role is responsible for coordinating administrative processes, maintaining systems and documentation, and supporting stakeholders across multiple workstreams. By alleviating administrative workload from operational teams, the post holder enables effective study delivery while ensuring compliance with organisational standards, regulatory requirements, and data integrity expectations.

Key Accountabilities:

• Provide cross-team administrative support to ensure continuity of operational activities during peak demand and absences.
• Maintain and update central systems (e.g. CTMS, booking systems, trackers) to ensure data accuracy and integrity.
• Coordinate and manage operational trackers, logs, and study documentation.
• Monitor workflows, identify discrepancies or issues, and take appropriate corrective or escalation action.
• Support standardisation of administrative processes across Clinical Operations teams.
• Contribute to reporting, metrics tracking, and performance monitoring across studies and services.

Responsibilities:

• Provide flexible administrative support across Clinical Operations teams, adapting to changing priorities and business needs.
• Maintain and update study trackers, logs, and administrative systems to ensure accurate reporting and oversight.
• Support scheduling, coordination, and resourcing of operational activities where required.
• Assist with coordination of study activities, including documentation, site communications, and reporting.
• Participate in team and project meetings as required.
• Coordinate communications between internal teams, external partners, and clinical sites.
• Maintain shared inboxes and ensure timely and professional responses to queries.
• Ensure accurate data entry, validation, and reconciliation across systems (e.g. duplicate checks, data quality checks).
• Monitor system performance and identify issues impacting workflows or service delivery.
• Generate and analyse reports to identify trends, risks, or areas for improvement.
• Support the setup, maintenance, and archiving of study documentation and databases.
• Ensure all activities comply with organisational SOPs, regulatory requirements, and data protection standards (e.g. GDPR, ICH GCP).
• Conduct routine quality checks on documentation, trackers, and systems to ensure completeness and accuracy.
• Support audit preparation, documentation collation, and follow-up actions.
• Identify and escalate risks, issues, or non-conformances within agreed timelines.

Person Specifications

Essential:

• Strong administrative experience within a complex or regulated environment.
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Strong organisational skills and ability to manage multiple priorities.
• High attention to detail and data accuracy.
• Effective communication and stakeholder management skills.
• Ability to work both independently and collaboratively.
• Proactive, flexible, and solution-focused approach.

Desirable:

• Experience within healthcare, clinical research, or regulated industries.
• Understanding of clinical trial processes, systems (e.g. CTMS), and documentation.
• Knowledge of ICH GCP, GDPR, and relevant regulatory frameworks.
• Holds a full UK Driver’s license with Business Insurance and is happy to travel between office and sites.

Benefits:

• 27 days annual leave increasing with length of service.
• Hybrid working policy.
• Flexible working hours.
• Health cash plan.
• Wellbeing support.
• Life assurance.
• Stakeholder pension scheme.
• Positive and supportive environment.
• Access to training resources.

Location: Office based in Greater Manchester – Bright Building, Manchester Science Park, with travel to alternate sites as required, flexible office/home-based arrangements are available.

Hours of work: 37.5 hours in total, flexible office hours are available.

Please note this is a fixed term contract position.