At a Glance
- Tasks: Be the friendly face of our GP practice, managing reception and admin duties.
- Company: Join a well-established GP practice in Sedgley, dedicated to patient care.
- Benefits: Gain valuable experience in healthcare while working in a supportive team environment.
- Other info: Opportunity for career growth and training in a dynamic practice.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Must have experience in a healthcare setting and strong admin skills.
The predicted salary is between 24000 - 28000 £ per year.
Maternity Cover Role. Do you have what it takes to deliver outstanding care to our patients in a fast-paced environment? If you have excellent reception and administrative skills, then you are the person we are looking for! We are a well-established GP practice located in Sedgley, Dudley, proudly serving a population of over 8,250 patients. Our dedicated team is committed to delivering high-quality, patient-centered care and continuously improving our services. We're looking for an enthusiastic, reliable, and organised individual to join our reception and admin team, covering for maternity leave.
You will be the first point of contact for our patients, playing a vital role in providing friendly and efficient service both face-to-face and over the phone, as well as supporting our back office administration team.
What we're looking for:
- Excellent communication and interpersonal skills
- Strong IT and administrative abilities
- Ability to work under pressure and manage multiple tasks
- A team player with a positive, can-do attitude
- Previous experience in a GP practice or healthcare setting (is essential)
Responsibilities:
- To work in accordance with written protocols
- Carry out general reception duties
- Take accurate messages and deal with them promptly and appropriately
- Make appointments/cancel appointments/book in patients using EMIS Web clinical system
- Liaise with outside agencies and other healthcare professionals whilst maintaining confidentiality
- Scanning documents into patient records (Emis clinical system)
- Respond and send emails regarding patient care
- Assist in the process for request of Patient medical records
- Provide admin support as required
- Record information accurately
- Receive, sort and distribute incoming mail
- Receive deliveries of stock and stationery and take appropriate action
- Receiving patients consulting with members of Practice team
- Handing completed repeat prescriptions to patient and checking names and address
- Be able to cover all reception positions as necessary
- Process appointment requests for today and future appointments from patients by telephone and in person
- Deal with visits requests
- Process patients' change of address computer data and medical records (have knowledge of Practice area)
- Process a request for repeat prescription request in accordance with Practice guidelines
- Ensure building security have thorough knowledge of doors/windows/alarm
About us:
We are a friendly 3 Partner practice, supported by Practice Nurse, Assistant Practitioner, paramedics, practice-based pharmacists caring for a practice population of over 8250. High achieving results for Dudley QOF targets and locally commissioned incentives schemes. We actively accommodate and train Medical Students, FY2, GPST and work collaboratively with our PCN partners. Rated GOOD by the CQC.
Qualifications:
- NVQ level 2 in Business Admin
- NVQ level 3 in Business Admin
- Medical Terminology Training
Experience:
Recent working experience in a busy General Practice setting or front-facing administrative work in a Healthcare setting.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist/Administrator employer: Northway Medical Centre
Join our well-established GP practice in Sedgley, Dudley, where we pride ourselves on delivering high-quality, patient-centred care. As a Receptionist/Administrator, you'll be part of a friendly and supportive team that values your contributions and offers opportunities for professional growth within a dynamic healthcare environment. Enjoy a fulfilling role that not only allows you to make a difference in patients' lives but also provides a collaborative work culture and the chance to develop your skills in a busy practice setting.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator
✨Network with Local Healthcare Professionals
Getting a temporary role in health sciences administration is all about who you know! Hit up local healthcare meetups or professional gatherings to make connections. Chat with people already in the field; they might know about temporary gigs at places like Northway Medical Centre before they even hit the job boards!
✨Leverage University Career Services
If you're still studying or recently graduated, don’t forget about your university's career services. They often have exclusive links to temporary roles in health administration—it's a goldmine for finding opportunities that might not be advertised publicly. Plus, they can help you polish your interview skills!
✨Use Online Job Boards Wisely
When hunting for temporary roles, make sure you’re using job boards that cater specifically to health administration. Websites like NHS Jobs or HealthCareers might have listings for roles at Northway Medical Centre. Set up alerts for new postings, so you jump on any opportunities as soon as they come up!
✨Showcase Your Adaptability in Interviews
Temporary roles often require you to hit the ground running. Use your interviews to highlight any past experiences where you’ve had to adapt quickly, whether it’s in a volunteer position or a past job. This will show Northway Medical Centre you’re ready to step in and make an immediate impact!
We think you need these skills to ace Receptionist/Administrator
Some tips for your application 🫡
Highlight Your Health Sciences Knowledge:When applying for the Receptionist/Administrator at Northway Medical Centre, make sure to showcase any relevant courses or degrees you have in health sciences or related fields. This background helps to demonstrate that you understand the sector and can hit the ground running in a temporary role.
Emphasise Administrative Skills:Since this is an administrative role, it’s essential to highlight your organisational skills, attention to detail, and proficiency with software commonly used in health sciences administration. Mention any specific tools or systems you’ve used, as these can really make you stand out to Northway Medical Centre.
Keep It Concise and Relevant:As this is a temporary role, brevity is key. Make sure your CV is succinct and focuses on your most relevant experiences. Highlight your ability to adapt quickly and learn on the job, which is crucial in a short-term position like this.
Tailor Your Cover Letter:Use your cover letter to express your enthusiasm for the health sciences sector and your interest in the specific tasks you'd be handling at Northway Medical Centre. Being clear about why you're the perfect fit for a temporary position will help demonstrate your motivation and readiness to contribute.
How to prepare for a job interview at Northway Medical Centre
✨Brush Up on Health Regulations
Given that you're diving into health sciences administration, make sure you're well-versed in the latest health regulations and compliance standards. It’s a temporary role, so showing that you’re up to speed with current guidelines will highlight your readiness to hit the ground running for Northway Medical Centre.
✨Demonstrate Your Organisational Skills
In health sciences administration, organisational skills are key. Prepare examples of how you’ve managed multiple tasks or handled administrative challenges in the past. Be ready to speak about your tools—whether that's a particular software or a method of project management—that you use to keep everything in check.
✨Tailor Your Motivation to the Temporary Nature
As this is a temporary position, it’s essential to express your enthusiasm for the role during the interview. Talk about what you aim to learn and how you see this experience fitting into your overall career goals. Employers love to see that you’re eager to contribute, even if it's just for a short time!
✨Prepare for Scenario-Based Questions
You might also encounter scenario-based questions during your interview. Be ready to demonstrate how you'd handle specific administrative challenges in a health setting. Think about common situations in health sciences and formulate your responses beforehand, so you come off as calm and capable when it counts.
