Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage logistics operations and ensure top-notch service delivery at our Aberdeen depot.
- Company: Join Northwards, a leading freight and haulage service provider across the UK and Europe.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Other info: Dynamic role with a focus on quality, health, safety, and environment standards.
- Why this job: Be the key player in enhancing customer satisfaction and operational efficiency.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 30000 - 40000 £ per year.
Northwards provides a high-quality freight and haulage service from/to our depots in Shetland, Orkney, Aberdeen, Inverness, Scrabster and Glasgow, and, through partner collaborations, throughout the UK and Europe. We share a genuine commitment to putting customers first by providing on-time and reliable delivery of goods and equipment. Every member of our team has an important role to play in maintaining our standards and driving the business forward.
The role is responsible for administrative tasks related to the operations of the Aberdeen depot, ensuring seamless communication between clients, operations, and internal departments. The primary focus is on managing service delivery, resolving customer issues, and supporting operational processes to uphold high service standards and operational efficiency. Additionally, this position serves as the main depot focal point for QHSE (Quality, Health, Safety, and Environment) administrative tasks.
Main Duties and Responsibilities:- Operational Administration
- Act as the first point of contact for all customer enquiries, delivering a professional and efficient experience.
- Coordinate the resolution of delivery issues, delays, and discrepancies, maintaining proactive communication with customers.
- Respond to phone calls and emails promptly and professionally.
- Collaborate effectively with colleagues across the internal depot network to provide updates on the movement of customer goods.
- Prepare and distribute proof of delivery notes for deliveries and collections under designated contracts.
- Process returned proof of delivery paperwork for depot, raising queries with drivers regarding any missing or incomplete documentation.
- Administer specific contracts, ensuring accurate documentation and reporting related to delivery paperwork.
- Perform data entry tasks across company systems with precision.
- Raise Purchase Orders on behalf of operational team where necessary.
- Approve purchase invoices via the company’s purchase invoice system, ensuring alignment with completion dates and purchase order numbers.
- Provide general administrative support to the depot as required.
- Comply with all applicable company quality, health, safety, and environmental procedures.
- Adhere to all site-specific safety rules and protocols.
- Maintain and update QHSE documentation, including risk assessments, incident reports, audits, and training records.
- Ensure weekly QHSE inspections are completed and accurately recorded in the QHSE system.
- Monitor and report QHSE metrics such as near misses, safety observations, and corrective actions, ensuring all actions are followed up and closed off, escalating where necessary.
To apply, please email an up-to-date CV and covering letter to hr@northwardsltd.co.uk by 23.59 on 27th March 2026. Northwards reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Logistics Operations & QHSE Admin Lead employer: Northwards Ltd
Contact Detail:
Northwards Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics Operations & QHSE Admin Lead
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and QHSE fields on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Northwards and understanding their operations. Familiarise yourself with their services and values, so you can show them how you fit into their team and can help maintain those high service standards.
✨Tip Number 3
Practice your communication skills! Since the role involves liaising with clients and internal teams, being able to articulate your thoughts clearly and professionally is key. Consider mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Northwards team and are proactive about your job search.
We think you need these skills to ace Logistics Operations & QHSE Admin Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Logistics Operations & QHSE Admin Lead role. Highlight relevant experience and skills that match the job description, especially in operational administration and QHSE tasks.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've handled customer enquiries or resolved delivery issues in the past to show us your problem-solving skills.
Be Professional and Polite: When applying, remember to keep your tone professional yet friendly. This reflects the kind of communication we value at Northwards, so make sure your written application showcases your ability to engage effectively with customers and colleagues.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Northwards Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Northwards thoroughly. Understand their operations, values, and the specific services they provide. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Prepare for Customer Interaction Scenarios
Since the role involves being the first point of contact for customer enquiries, think about how you would handle various customer scenarios. Prepare examples from your past experiences where you resolved issues or improved service delivery, as this will demonstrate your problem-solving skills.
✨Familiarise Yourself with QHSE Standards
As the position includes QHSE administrative tasks, brush up on relevant quality, health, safety, and environmental standards. Be ready to discuss how you can contribute to maintaining these standards and any experience you have in this area.
✨Showcase Your Administrative Skills
The role requires strong administrative capabilities, so be prepared to discuss your experience with data entry, documentation, and communication. Bring examples of how you've managed similar tasks efficiently in previous roles, highlighting your attention to detail and organisational skills.