Water Efficiency Analyst

Full time Permanent - 37 hours per week

Salary – £35,190 – £41,400 per annum (depending on experience)

Location – Pity me, Durham

About the role

We have an exciting opportunity for a Water Efficiency Analyst to join our Water Efficiency team and help shape a more sustainable future. Reporting to the Water Efficiency Manager, you will play an important role in delivering our water efficiency strategy, helping customers make the most of this precious resource while supporting environmental sustainability.

This is a varied and rewarding role that combines project management, data analysis, stakeholder engagement, and customer insight. You'll work closely with colleagues across the business, as well as external partners and contractors, to develop and deliver innovative water efficiency initiatives that make a real difference to customers, communities, and the environment.

You'll take ownership of projects from initial planning through to completion, coordinating activities, monitoring progress, and evaluating outcomes. Using data and research, you'll identify trends, measure success, and provide valuable insights that help shape future programmes and investment decisions. A key part of the role will involve supporting and evaluating household water efficiency retrofit schemes, understanding customer behaviours and identifying opportunities to improve engagement and participation.

This is a fantastic opportunity for someone who enjoys building relationships, solving problems, and turning ideas into action. You'll be encouraged to bring fresh thinking, contribute new ideas, and play an active role in influencing how we engage with customers on water efficiency. In return, you'll gain valuable experience across a wide range of activities, develop your skills in a supportive environment, and have the opportunity to make a meaningful impact through your work.

If you're looking for a role where you can combine analytical thinking with collaboration and creativity, while contributing to a purpose-driven team that delivers real benefits for customers and the environment, we'd love to hear from you.

About you

We’re looking for someone who is passionate about delivering an excellent customer experience and is motivated by making a positive difference through their work. You will enjoy working collaboratively with others, building strong relationships, and contributing to a supportive and inclusive team environment.

You will be confident presenting information to a variety of audiences and have strong written communication skills, with the ability to produce clear, professional reports and translate complex information into meaningful insights. You’ll be comfortable working with large datasets, using your analytical skills to identify trends, support decision-making, and drive continuous improvement.

We’re seeking someone who is naturally curious, proactive, and solution-focused, with the determination to see challenges through to resolution. You’ll bring a positive and adaptable approach, managing priorities effectively while working towards project milestones and deadlines. Most importantly, you’ll be excited by the opportunity to think creatively, challenge existing ways of working, and contribute innovative ideas that help us deliver the best outcomes for our customers, communities, and the environment.

Whether you’re bringing experience from a similar role or transferable skills from another sector, we’d love to hear from you if you’re eager to learn, grow, and make an impact as part of our team.

About us

Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.

NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.

We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we’d encourage you to apply.

NWG at a glance

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come. We do this by providing reliable and affordable water and wastewater services for our customers. We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business. Our vision is to be the national leader in the provision of sustainable water and wastewater services.

To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

• Results Driven - We take responsibility for achieving excellent business results.
• Ethical - We are open and honest and meet our commitments with a responsible approach to the environment and our communities.
• Customer Focused - We aim to exceed the expectations of our internal and external customers.
• Innovative - We continuously strive for innovative and better ways to deliver our business.
• One Team - We work together consistently, promoting co-operation, to achieve our corporate objectives.

Colleague benefits

We're the great company we are because of you – our people. As our way of saying thanks, you’ll be eligible to some of our wide range of benefits and discounts to take advantage of.

To find out more about our benefits, see our benefits booklet attached to this advert.

• Generous holiday entitlement starting 23 days, plus bank holidays and additional time off on Christmas Eve and New Year's Eve. There's also the option to buy or sell holidays.
• Company pension scheme, where we'll double match your contributions up to an employer contribution of 10%.
• Free access to local attractions.
• A fantastic discount scheme, with savings on days out, shopping, travel and more.
• Award winning 'Living Well' wellbeing support, including access to a digital GP service for you and your family members.
• Support with sustainable travel - through salary sacrifice cars and a cycle to work scheme.
• Financial wellbeing support - access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
• Support with your development - we offer a range of development opportunities, can support you through an interest free qualification loan and we'll even pay for any relevant professional body subscription.

This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test. Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date. Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked. Please note this role may require a DBS to be completed prior to employment.

About us

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water. We are proud to serve our customers and we’re committed to delivering great service, putting our customers at the heart of everything we do.