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- Tasks: Lead planning and coordination for freshwater connections, ensuring exceptional service delivery.
- Company: Join a dynamic team at Northumbrian Water Group, committed to diversity and inclusion.
- Benefits: Enjoy generous holidays, a great pension scheme, and wellbeing support.
- Why this job: Make a positive impact on communities while developing your career in a supportive environment.
- Qualifications: Strong communication skills and experience in customer service are essential.
- Other info: Embrace a culture of inclusivity with various colleague networks and growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
About the role
We are excited to welcome a Planner into our busy, high-performing team in Washington. In this key role, you will take the lead on the effective planning and coordination of primary freshwater connections for Developers, ensuring our Technicians and Delivery Teams can deliver exceptional on-site service and help us maintain our outstanding DMEX performance. Working within clear regulatory and legislative frameworks, you will play a vital part in making sure every customer enjoys a smooth, positive experience. At the heart of everything we do is a simple goal: delighting our customers through excellent service.
About you
The successful candidate will care about the team and work we deliver and will have proven experience of managing multiple demands and prioritising effectively in a reactive environment. Great communication skills, and the ability to exchange information clearly and concisely, are essential parts of this role. You will be a strong team player with experience of building strong productive relationships with internal and external stakeholders. Proven experience of delivering and driving great customer service throughout your professional career is essential.
Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work. Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.
We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation. Please note this role will require a DBS to be completed prior to employment. NWG are an inclusive employer who support the rehabilitation of offenders; we will not, however, consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all colleagues, suppliers, customers and third parties.
About us
Here at NWG, we strive to make Northumbrian Water Group (NWG) a Great Place to Work for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer, we are committed to having a diverse community represented across our business. We are aware that not everyone will have every skill listed in the job description; however, if you have some of the skills listed, we would encourage you to apply.
NWG at a glance
Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come. We do this by providing reliable and affordable water and wastewater services for our customers. We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business. Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.
Our benefits
We are a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our 'Tap Into' benefits include:
- Generous holiday entitlement starting at 23 days, plus bank holidays and additional time off on Christmas Eve and New Year's Eve. There is also the option to buy or sell holidays.
- Company pension scheme, where we will double match your contributions up to an employer contribution of 11%.
- Free access to local attractions.
- A fantastic discount scheme, with savings on days out, shopping, travel and more.
- Award-winning 'Living Well' wellbeing support, including access to a digital GP service for you and your family members.
- Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
- Financial wellbeing support – access our community savings scheme, financial education and low-cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
- Support with your development – we offer a range of development opportunities, can support you through an interest-free qualification loan and we will even pay for any relevant professional body subscription.
This is a safety or security critical role and as a condition of a formal offer of employment you will be required to undergo a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of your start date. Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked.
Planner in Washington employer: Northumbrian Water
Contact Detail:
Northumbrian Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner in Washington
✨Tip Number 1
Network like a pro! Reach out to current employees at NWG on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching NWG's values and recent projects. Show us that you’re not just another candidate, but someone who genuinely cares about our mission and can contribute to our goals.
✨Tip Number 3
Practice your communication skills! Since this role is all about clear exchanges, try mock interviews with friends or family. Get comfortable articulating your thoughts concisely and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Planner in Washington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Planner role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills: Since great communication is key for this role, don’t forget to demonstrate your ability to convey information clearly in your written application. A well-structured cover letter can really make you stand out!
Highlight Teamwork Experience: We love team players! Share examples of how you've built strong relationships with colleagues or stakeholders in your previous roles. This will show us that you can thrive in our collaborative environment.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role!
How to prepare for a job interview at Northumbrian Water
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Planner role and its responsibilities. Familiarise yourself with the key tasks like planning and coordinating freshwater connections, and think about how your past experiences align with these duties.
✨Showcase Your Communication Skills
Since great communication is essential for this role, prepare examples of how you've effectively exchanged information in previous jobs. Think about times when you built strong relationships with stakeholders or resolved conflicts through clear communication.
✨Demonstrate Your Customer Service Mindset
Be ready to discuss your approach to delivering exceptional customer service. Share specific instances where you went above and beyond to ensure a positive experience for customers, as this aligns perfectly with the company's goal of delighting customers.
✨Embrace Diversity and Inclusion
Familiarise yourself with the company's commitment to diversity and inclusion. Be prepared to discuss how you can contribute to a diverse workplace and share any experiences you have that reflect your understanding and support of these values.