Property Specialist

We have an exciting opportunity to join our Estates team as a Property Specialist, supporting the effective day-to-day and strategic management of NWG’s diverse property portfolio. You’ll work alongside an experienced team who will support your transition into the role.

Responsibilities

• Acting as the first point of contact for all tenant enquiries and lease-related matters, you will be responsible for coordinating maintenance, refurbishments, and ensuring compliance with health and safety, building regulations, and statutory requirements.
• You will also support compliance activities including gas safety, electrical testing, EPCs, and insurance validations.
• This role involves coordinating external contractors, surveyors, and property management partners to deliver efficient and professional estate services.
• You will be responsible for maintaining accurate property records, ensuring rent and maintenance schedules are up to date, and tracking financial performance.
• You will play a key role in lease and rent reviews, working closely with the Senior Property Surveyor, and support legal documentation and contract compliance.
• In addition, you will collaborate with our finance and legal teams to ensure that rent collection, void property costs, and business rates liabilities are properly managed and optimised.
• Reporting is a vital part of this role—you will produce and deliver regular management reports on property performance, occupancy, rent collection, maintenance expenditure, and asset improvements. These reports help shape future estate strategy and investment decisions.

About you

If you have experience in property management across residential, commercial, and leisure leases, we would love to hear from you. You will bring strong knowledge of landlord and tenant legislation, property law principles, lease obligations, and rent collection processes. A background working with finance and legal professionals—particularly in relation to service charge recoveries, business rates, void property management, and lease compliance—will be highly valued.

Your strengths will include excellent organisation and stakeholder engagement skills, allowing you to juggle multiple maintenance and refurbishment projects while keeping all parties informed. A problem-solving mindset and strong customer service focus will help you manage tenant relationships effectively, particularly in the context of repairs, disputes, or renewals. Experience with digital property management systems and reporting tools is desirable—but don’t worry if you’re not an expert; training will be provided to the successful candidate.

About us

Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work. Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.

Please note this role will require a DBS to be completed prior to employment. NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all colleagues, suppliers, customers and third parties.

Benefits

• Generous holiday entitlement starting at 23 days plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
• Company pension scheme, where we will double match your contributions up to an employer contribution of 11%.
• Free access to local attractions.
• A fantastic discount scheme, with savings on days out, shopping, travel and more.
• Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
• Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
• Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
• Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we will even pay for any relevant professional body subscription.

This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment you will be required to undergo a drug and alcohol test. Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date. Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked.