At a Glance
- Tasks: Travel your region reading meters and interacting with customers about water consumption.
- Company: Join Northumbrian Water, a leader in sustainable water services.
- Benefits: Generous holiday, pension scheme, discounts, and wellbeing support.
- Other info: Diverse and inclusive workplace with excellent development opportunities.
- Why this job: Work outdoors, meet new people, and contribute to a vital service.
- Qualifications: Full driving licence, good communication skills, and physical fitness required.
The predicted salary is between 24000 - 36000 £ per year.
Our vision is clear - to become the national leader in the provision of sustainable water and wastewater service. As our business continues to develop and grow, we are looking to our people to drive our vision forward and continue to provide the highest standards of service to our customers, all day every day to help us deliver an unrivalled customer service.
About the Role
We have opportunities for people to join our team of Meter Readers within the Meter Field Services department at Northumbrian Water. As a Meter Reader, you will be expected to travel your dedicated region undertaking timely and accurate cyclical reading of meters, so having a full valid driving licence is essential. You will interact with our customers, answering questions about water consumption and replacing/repairing meters where required. We will give you a company van to help you cover your region. Our Meter Readers spend most of their time outdoors in all weather conditions, walking, bending and lifting meter lids. In such a constantly changing work environment being aware of Health and Safety risks is paramount in achieving our aim of getting everyone home safe every day.
Responsibilities
- Travel your dedicated region to undertake timely and accurate cyclical reading of meters.
- Interact with customers, answer questions about water consumption and replace or repair meters where required.
- Work outdoors in all weather conditions, walking, bending and lifting meter lids.
- Use handheld devices to communicate with colleagues and complete daily tasks.
- Maintain health and safety awareness and contribute to safe working practices.
- Work primarily on your own as part of the Meter Field Services department.
Qualifications and Requirements
- Valid full driving licence.
- Physical fitness to walk long distances and lift meter lids.
- Excellent communication skills and customer service orientation.
- Availability to work 37 hours per week between 7 am and 8 pm, Monday to Sunday.
- Self-motivated and capable of planning your own working day.
- DBS check required prior to employment; unspent convictions may affect suitability.
Equal Employment Opportunity
We embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work. Our colleague network groups include a Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.
GDPR & Data Protection
As defined by the General Data Protection Regulation (GDPR) Northumbrian Water is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.
Benefits
- Generous holiday entitlement starting at 23 days, plus bank holidays and additional time off on Christmas Eve and New Year's Eve.
- Company pension scheme, where we double-match your contributions up to an employer contribution of 10%.
- Free access to local attractions.
- A fantastic discount scheme, with savings on days out, shopping, travel and more.
- Award-winning 'Living Well' wellbeing support, including access to a digital GP service for you and your family members.
- Support with sustainable travel – through salary sacrifice cars and a cycle-to-work scheme.
- Financial wellbeing support – access our community savings scheme, financial education and low-cost loans through Salary Finance.
- We also provide 4× life assurance and an income protection scheme.
- Support with your development – we offer a range of development opportunities, can support you through an interest-free qualification loan and we'll even pay for any relevant professional body subscription.
Additional Information
This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment you'll be required to undergo a drug and alcohol test.
Meter Readers in Woodside employer: Northumbrian Water Limited
At Northumbrian Water, we pride ourselves on being an exceptional employer, offering a supportive work culture that values diversity and inclusion. Our Meter Readers enjoy generous benefits, including a competitive holiday entitlement, a robust pension scheme, and comprehensive wellbeing support, all while working in a dynamic outdoor environment that fosters personal growth and community engagement. Join us in our mission to deliver outstanding customer service and contribute to sustainable water management in your local area.
Contact Details:
Northumbrian Water Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Meter Readers in Woodside
✨Tip Number 1
Get to know the company! Research Northumbrian Water and their vision for sustainable services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Meter Reader, you'll be interacting with customers regularly. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle questions about water consumption like a pro.
✨Tip Number 3
Be prepared for the outdoors! Since you'll be working in all weather conditions, make sure to dress appropriately for interviews and discuss your physical fitness. Show them you're ready to tackle the job head-on!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and comfortable using digital tools, which is key for this role.
We think you need these skills to ace Meter Readers in Woodside
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see how excited you are about becoming a Meter Reader and contributing to our vision of sustainable water services.
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for, so don’t hold back on showcasing your customer service skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your answers are easy to read and understand. This will help us get a good sense of who you are and what you can bring to the team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Northumbrian Water Limited
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Meter Reader. Familiarise yourself with the tasks like reading meters, interacting with customers, and maintaining health and safety standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Meter Reader, you'll be interacting with customers regularly. During the interview, highlight your communication skills and provide examples of how you've successfully dealt with customer queries in the past. This will demonstrate your customer service orientation, which is key for this position.
✨Be Prepared for Practical Questions
Expect questions about how you'd handle specific situations, such as dealing with difficult customers or ensuring safety while working outdoors. Think of scenarios from your past experiences that showcase your problem-solving abilities and commitment to safety.
✨Dress for the Job
Even though the role involves outdoor work, it's important to present yourself well during the interview. Dress smartly but comfortably, showing that you take the opportunity seriously. This can leave a positive impression on the interviewers.
