At a Glance
- Tasks: Help customers with billing queries via calls and chats, providing top-notch service.
- Company: Join a friendly team in a dynamic customer service environment.
- Benefits: Gain a level 3 apprenticeship, hybrid working model, and full training provided.
- Other info: Flexible hours with opportunities for growth and learning.
- Why this job: Make a real difference in customer experiences while developing valuable skills.
- Qualifications: Friendly attitude, good communication skills, and GCSEs in Maths & English.
The predicted salary is between 15000 - 20000 £ per year.
As an apprentice within our Customer Billings team, you will learn how to provide unrivalled customer experience. You will become an expert at offering a friendly, proactive and high-quality service, whatever the query our customers have. As a member of the billing contact centre team, you will be answering calls or chats from our customers and helping them with their bill. You'll be resolving queries ranging from moving house to setting up a Direct Debit or providing advice where they missed a bill payment. We will provide you with full training, so you're well prepared to take calls from our customers. Training is completed on site at our purpose-built contact centre and once fully trained we offer a hybrid working model. You will join a friendly and collaborative team, who are passionate about customer service.
Responsibilities
- Answer calls or chats from customers and help them with their bill.
- Resolve queries such as moving house, setting up Direct Debit, or advising on missed payments.
- Complete full training on site and transition to a hybrid working model after training.
- Work as part of a friendly, collaborative team focused on customer service.
- Respond to customer contact via web chat and social media channels (as applicable).
Working hours and schedule
You will need to be available Monday to Friday 8am–7pm and Saturday 8am–1pm (1 in every 4 Saturdays).
Training and development
In addition to your work experience, you'll complete a level 3 apprenticeship in Customer Service Specialist where you'll gain academic knowledge to complement your practical work. Training is completed on site at our contact centre.
Person specification
- Friendly and approachable, able to demonstrate our company values: Customer focused, results driven, one team, ethical and creative.
- Flexible approach to work and eagerness to embrace training to overcome obstacles and ensure excellent customer service.
- Excellent communication skills for customer contact via web chat and social media channels.
- Willing to work flexibly as we are open six days a week.
- Maths & English GCSE grade 4 or above or equivalent qualification.
Apprentice-Customer-Advisor-Billing in Belmont employer: Northumbrian Water Limited
Join our dynamic Customer Billings team as an apprentice, where you'll receive comprehensive training in a supportive and collaborative environment. With a focus on delivering exceptional customer service, you'll have the opportunity to develop your skills while enjoying a hybrid working model after training. Our commitment to employee growth and a friendly workplace culture makes us an excellent employer for those seeking a rewarding career in customer service.
Contact Details:
Northumbrian Water Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice-Customer-Advisor-Billing in Belmont
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Northumbrian Water Limited.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Northumbrian Water Limited. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Apprentice-Customer-Advisor-Billing in Belmont
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Northumbrian Water Limited.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Northumbrian Water Limited and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Northumbrian Water Limited
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Northumbrian Water Limited. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Northumbrian Water Limited will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
