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- Tasks: Help customers with billing queries via calls and chats, providing top-notch service.
- Company: Join a friendly team in a dynamic customer service environment.
- Benefits: Gain a level 3 apprenticeship, hybrid working model, and full training provided.
- Why this job: Make a real difference in customer experiences while developing valuable skills.
- Qualifications: Friendly attitude, good communication skills, and GCSEs in Maths & English.
- Other info: Flexible hours with opportunities for growth and learning.
The predicted salary is between 15000 - 20000 £ per year.
As an apprentice within our Customer Billings team, you will learn how to provide unrivalled customer experience. You will become an expert at offering a friendly, proactive and high-quality service, whatever the query our customers have. As a member of the billing contact centre team, you will be answering calls or chats from our customers and helping them with their bill. You'll be resolving queries ranging from moving house to setting up a Direct Debit or providing advice where they missed a bill payment. We will provide you with full training, so you're well prepared to take calls from our customers. Training is completed on site at our purpose-built contact centre and once fully trained we offer a hybrid working model. You will join a friendly and collaborative team, who are passionate about customer service.
Responsibilities
- Answer calls or chats from customers and help them with their bill.
- Resolve queries such as moving house, setting up Direct Debit, or advising on missed payments.
- Complete full training on site and transition to a hybrid working model after training.
- Work as part of a friendly, collaborative team focused on customer service.
- Respond to customer contact via web chat and social media channels (as applicable).
Working hours and schedule
You will need to be available Monday to Friday 8am–7pm and Saturday 8am–1pm (1 in every 4 Saturdays).
Training and development
In addition to your work experience, you'll complete a level 3 apprenticeship in Customer Service Specialist where you'll gain academic knowledge to complement your practical work. Training is completed on site at our contact centre.
Person specification
- Friendly and approachable, able to demonstrate our company values: Customer focused, results driven, one team, ethical and creative.
- Flexible approach to work and eagerness to embrace training to overcome obstacles and ensure excellent customer service.
- Excellent communication skills for customer contact via web chat and social media channels.
- Willing to work flexibly as we are open six days a week.
- Maths & English GCSE grade 4 or above or equivalent qualification.
Apprentice-Customer-Advisor-Billing in Belmont employer: Northumbrian Water Limited
Contact Detail:
Northumbrian Water Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice-Customer-Advisor-Billing in Belmont
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer scenarios with a friend or family member. This will boost your confidence and help you think on your feet when dealing with real customers.
✨Tip Number 3
Be yourself during the interview! They want to see your personality shine through, so don’t be afraid to show your friendly and approachable side. Remember, they’re looking for someone who fits into their collaborative team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and what we’re looking for, making it easier for you to tailor your approach.
We think you need these skills to ace Apprentice-Customer-Advisor-Billing in Belmont
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience you have in customer service. We want to see how you've gone above and beyond to help customers in the past, so share those stories!
Be Friendly and Approachable: Since we're all about providing a friendly service, let your personality shine through in your application. Use a warm tone and show us that you're someone who can connect with customers easily.
Tailor Your Application: Make sure to read the job description carefully and tailor your application to match. We love it when candidates align their skills and experiences with what we’re looking for, so don’t be shy about making those connections clear!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Northumbrian Water Limited
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes a great customer experience and be ready to share examples of how you've provided excellent service in the past, even if it's from a different context.
✨Familiarise Yourself with Billing Queries
Since you'll be dealing with billing issues, it’s a good idea to research common queries like setting up Direct Debits or handling missed payments. This will show your potential employer that you're proactive and ready to tackle the role head-on.
✨Practice Your Communication Skills
As you'll be communicating via calls and chats, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family to get comfortable with speaking about your experiences and answering questions.
✨Show Enthusiasm for Teamwork
This role is all about being part of a collaborative team. Be prepared to discuss how you work well with others and share any experiences where teamwork led to a successful outcome. Your enthusiasm for working in a friendly environment will definitely stand out!