Stakeholder Engagement Ambassador

Salary Up to - £37,836 dependant on experience

Location: Lowestoft

About the role:

At Essex and Suffolk Water, we’re committed to delivering an exceptional experience for every customer. We want to understand our customers' circumstances so that we can provide tailored support when they need it. We are launching an exciting new role—Stakeholder Engagement Ambassador—across our Essex and Suffolk regions. Stakeholders are essential in helping us connect with customers and promote awareness of our affordability and priority services.

Reporting to the Customer Service Manager, this role will focus on building stronger relationships with key partners such as charities, housing associations, and Citizens Advice. By working together, we will raise awareness, create alternative application routes for financial support and PSR, and establish data-sharing agreements to better support those who need it most. Based in Essex or Suffolk, you’ll need to be flexible with both travel and working hours, taking responsibility for planning your own schedule. Your week will include a mix of office-based work, home working, and visiting stakeholders across our regions. Some evening and weekend work will be required, depending on the timing and location of stakeholder events.

What you’ll do:

• Build trust and strong relationships with stakeholders promoting our tariffs and priority services.
• Work collaboratively to promote awareness of our brand and create ease of application for support.
• Grow a network of community advocates within organisations who can help share our key messages.
• Plan and deliver a yearly calendar of stakeholder events, both in-person and online, to support ongoing engagement.
• Create and distribute regular partnership newsletters to keep stakeholders informed and connected.
• Provide training for partnership organisations so that they can apply for water bill and PSR support independently.
• Explore and set up data sharing arrangements with others to proactively provide support where we can (e.g. councils etc).

About You:

You will have excellent communication skills and thrive on taking ownership to meet business and stakeholder needs. You need to be self-motivated and driven to meet targets and improve awareness of our support schemes, whilst demonstrating the confidence to make decisions on your own. Having experience in building and nurturing stakeholder partnerships would also be desirable. You will need to have a full UK driving licence to fulfil the role.

Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity which means bringing your full self to work. We encourage and welcome all applications, as we believe and strive to be an equal opportunity employer committed to having a diverse community represented within all our teams, structures, and organisation.

Benefits to include:

• Enhanced maternity pay
• Enhanced annual leave with additional special leave for Christmas Eve and New Year’s Eve
• Company pension scheme
• Digital GP
• Employee Assistance Programme
• Life assurance
• Professional subscription
• Buy and sell annual leave
• Discounts and cashback offers

Our values are:

• Results Driven: We take responsibility for achieving excellent business results.
• Ethical: We are open and honest and meet our commitments with a responsible approach to the environment and our communities.
• Customer Focused: We aim to exceed the expectations of our internal and external customers.
• Innovative: We continuously strive for innovative and better ways to deliver our business.
• One Team: We work together consistently, promoting co-operation, to achieve our corporate objectives.