Customer Distribution Operative (Water Networks)

Salary: £26,208 - £29,300 (depending on experience) + Standby Payments

This is a Full Time vacancy.

About the role:

Come and join Northumbrian Water's Water Networks team as a Customer Distribution Operative in the Tyneside, Tynedale and the Northumberland area. Whether you know this role as Ganger, Utilities Operative, or Civils Worker, this is your chance to make a meaningful difference by helping to deliver clean, clear, and reliable drinking water to local communities while providing an unrivalled customer experience.

In this role, you’ll contribute directly to our vision of becoming a national leader in the water industry, delivering world-class service and our essential-for-life product, Water. With our support and training, you’ll have the opportunity to develop new skills, enabling you to work on our water supply network with confidence and expertise. Your work will be varied, including the installation, repair, and maintenance of underground pipework and assets, all while ensuring clean and safe sites for our customers.

You’ll play an important part in providing outstanding service to our customers and communities, taking responsibility for your actions and upholding our company values in everything you do. This role requires flexibility, including participation in a standby rota and involvement in initiatives that drive improved performance.

About you:

We will offer full training, coaching, and support to the successful candidate, so prior utility experience isn’t required. However, a background in manual tasks such as groundworks, excavating, or landscaping would be an advantage. What we’re really looking for is someone with passion and enthusiasm who is eager to make a difference for our customers. Strong communication skills and the ability to engage with people are essential, along with an inquisitive mindset and the potential to learn and grow in the role. Resilience and a results-driven attitude will help you thrive in this position.

We value inclusivity, respect, and consideration, and we’re looking for someone who can confidently and constructively challenge when needed and who is open to receiving feedback positively. If you enjoy working outdoors on practical tasks and have the ability to interpret and follow both written and verbal instructions, this could be the perfect opportunity for you.

A full valid UK class B driving licence is essential for this role.

About us:

Here at Northumbrian Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work. Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.

NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all colleagues, suppliers, customers and third parties.

We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we’d encourage you to apply.

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come. We do this by providing reliable and affordable water and wastewater services for our customers. We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business. Our vision is to be the national leader in the provision of sustainable water and wastewater services.

To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it:

• Results Driven: We take responsibility for achieving excellent business results.
• Ethical: We are open and honest and meet our commitments with a responsible approach to the environment and our communities.
• Customer Focused: We aim to exceed the expectations of our internal and external customers.
• Innovative: We continuously strive for innovative and better ways to deliver our business.
• One Team: We work together consistently, promoting co-operation, to achieve our corporate objectives.

We offer a range of benefits to colleagues, including generous holiday entitlement, a company pension scheme, free access to local attractions, and financial wellbeing support.

This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test.

Please note this role will require a DBS to be completed prior to employment.