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- Tasks: Assist in delivering a top-notch experience at Coach Lane Sports Ground.
- Company: Join Northumbria University, a leading institution known for research and student satisfaction.
- Benefits: Enjoy flexible working hours, generous holidays, and excellent pension schemes.
- Why this job: Be part of a vibrant team promoting sport and wellbeing in a diverse environment.
- Qualifications: Customer service skills and the ability to work both independently and in a team are essential.
- Other info: Informal discussions about the role are encouraged; reach out to the Duty Manager.
The predicted salary is between 24000 - 36000 £ per year.
Sport Assistant (Coach Lane Sports Ground)
ABOUT THE ROLE
The Sport Assistant will demonstrate flexibility by undertaking a range of customer-facing duties across the sport facility or service area. They will play a key role in creating a welcoming, safe, and high-quality experience for all users. A strong understanding of Northumbria Sport’s full range of products and services is essential for this role.
Job Description
The Sport Assistant will demonstrate flexibility by undertaking a range of customer-facing duties across the sport facility or service area. They will play a key role in creating a welcoming, safe, and high-quality experience for all users. A strong understanding of Northumbria Sport’s full range of products and services is essential for this role.
About The Team
Further information is available in the job description. Reporting directly to the Duty Manager, this role will be part of Northumbria Sport, a core department within Campus Services. Northumbria Sport is committed to providing an outstanding student experience through a variety of sport, fitness, and wellbeing programmes.
The role will be based at Coach Lane Sports ground, but working at our Sport Central facility may be required.
About You
- Good understanding of Customer Service Experience requirement
- Ability to work on own initiative and as part of a team
- Good verbal and written communication skills
- The initiative to solve problems of a practical nature
- Experience of working in a dry sports environment
Further information is available in the person specification.
If you would like an informal discussion about the role, please contact Jamie Brockett – jamie.brockett@northumbria.ac.uk – Duty Manager.
About Us
Join Northumbria University, a research-intensive institution unlocking potential and changing lives locally and globally. Named Times Higher Education\’s University of the Year in 2022 and Modern University of the Year in 2025, we rank top 25 in the UK for research power. Discover more about us.
With over 37,000 students from 140+ countries, we offer world-leading research, award-winning partnerships, and an outstanding student experience. We empower our exceptional staff, promoting a positive work-life balance and offering great benefits, including excellent pension schemes, flexible working, generous holiday entitlement and more.
Our Northumbria Values, co-created by our team, define who we are: Academic Excellence, Innovation, Inclusivity, Collaboration, and Ambition. Our Behaviours shape our work culture: We listen and learn, support one another, respect everyone, trust each other, and are bold.
Located in Newcastle upon Tyne and London, we are an on-campus organisation with flexibility in hours and location. We pride ourselves on diversity and inclusivity, holding numerous awards for gender and race equality, disability confidence, and research excellence. We also hold the HR Excellence in Research award for implementing the concordat supporting the career Development of Researchers and are members of the Euraxess initiative to deliver information and support to professional researchers. The University has implemented a range of flexible working arrangements, and we are happy to explore candidate requirements as part of the recruitment process.
Apply now and join a community committed to transforming society and the economy. Explore \”Our Exceptional People, Our Values and Behaviours\” page to learn more about our commitments and see our Privacy Policy for further details.
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Sport Assistant (Coach Lane Sports Ground) employer: Northumbria University
Contact Detail:
Northumbria University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sport Assistant (Coach Lane Sports Ground)
✨Tip Number 1
Familiarise yourself with Northumbria Sport's full range of products and services. Understanding what they offer will not only help you in the role but also show your genuine interest during any discussions.
✨Tip Number 2
Reach out to current or former employees, if possible, to gain insights into the team culture and expectations. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 3
Prepare to demonstrate your customer service skills in a practical way. Think of examples from your past experiences where you successfully handled customer interactions or resolved issues.
✨Tip Number 4
Consider visiting the Coach Lane Sports Ground before your application. This will give you a feel for the environment and allow you to speak knowledgeably about it during interviews.
We think you need these skills to ace Sport Assistant (Coach Lane Sports Ground)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Sport Assistant position. Highlight your relevant experience in customer service and teamwork.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your understanding of Northumbria Sport's products and services, as well as any experience in a sports environment.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for sports and customer service. Mention specific examples of how you've created welcoming environments or solved problems in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Northumbria University
✨Know Your Customer Service Basics
Since the role requires a good understanding of customer service, brush up on key principles. Be ready to discuss how you would create a welcoming environment and handle any customer queries or complaints effectively.
✨Demonstrate Flexibility
The job involves a range of duties, so be prepared to talk about your adaptability. Share examples from past experiences where you successfully managed multiple tasks or adjusted to changing situations.
✨Showcase Teamwork Skills
As part of Northumbria Sport, you'll need to work well with others. Highlight your ability to collaborate and support team members, perhaps by sharing a specific instance where teamwork led to a successful outcome.
✨Research Northumbria Sport
Familiarise yourself with Northumbria Sport's offerings and values. This will not only help you answer questions more effectively but also demonstrate your genuine interest in the role and the organisation.
