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- Tasks: Provide top-notch customer service and administrative support to patients and practice staff.
- Company: Join NPC, a part of Northumbria Healthcare NHS Foundation Trust, dedicated to patient care.
- Benefits: Flexible working hours, ongoing training, and a supportive work environment.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic setting.
- Qualifications: Strong organisational skills, IT proficiency, and a passion for helping others.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust. The successful applicant will be an employee of the subsidiary, not the Trust. The role is based at NPC Amble & Broomhill, providing high‑level customer service to patients of NPC practices. Flexible working offers choice in where, when, and how you work, ensuring patients remain at the heart of all we do. The arrangement is designed to be reasonable, balanced and maintain safe, effective patient care.
Roles & Responsibilities
- Answer telephone calls & respond to all enquiries directing the public as appropriate
- Provide a broad range of tasks and general admin and secretarial support to practice staff
- Ensure timely appointments for patients attending the GP service, triaging according to urgency
- Process patient referrals
- Ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals
- Receive confidential information by telephone or face‑to‑face and input accurately into patient service systems
- Admin coding of all patient records ensuring all medical history is coded accurately and entered into the clinical system
- Contribute to the delivery of a comprehensive primary care medicine management system
- Undertake activities at practice level which contribute to the efficient and effective delivery of medicines to patients
- Provide a high standard of customer care to patients, relatives & visitors
- Ensure that all patient documentation is coded & filed in a timely manner, and all relevant documentation is filed in the patient notes
- Ensure all inpatient records are updated on SystmOne
- Ongoing training and development with all computer systems within the department, ensuring that this information is disseminated to all members of staff who use the computer system
- Provide support & advice to new members of staff and existing staff on SystmOne
- Provide comprehensive administration service to practice staff including managing correspondence, taking minutes of meetings, secretarial duties and processing patient referrals
- Process and distribute incoming (and outgoing) mail
- Play an important patient‑facing role within NPC to proactively identify and work with people, including the frail/elderly and those with long‑term conditions, to provide coordination and navigation of care and support across pharmacy support services
- Provide time, capacity and expertise to support people in preparing information for the Pharmacy team to complete medication reviews
- Contribute to the audit cycles for QOF, CQC and Quality Improvement work
- Manage shared care agreements and support with the generation of income
- Carry out clerical duties required by the role
Minimum Qualifications & Skills
- Good organisational and IT skills
- Ability to prioritise workload without supervision
- Experience of secretarial support to GPs and clinicians
- Ability to answer telephone calls and interact with the public
- Knowledge or willingness to learn SystmOne (training will be provided)
- Excellent written and verbal communication skills
Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre‑employment checks. Applicants who are members of the Armed Forces, and those who have a disability that requires support in the workplace, and who meet the essential criteria will be interviewed under the Trust's interview guarantee scheme.
Diversity & Equality
We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds, particularly Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under‑represented in our workforce, as well as other under‑represented groups such as LGBT+ and disabled candidates. We are proud to be a Disability Confident Employer, a Stonewall Diversity Champion, and an award‑winning employer supporting Apprenticeships, Age Positive and mindful employment practices.
Certificate of Sponsorship
Northumbria Healthcare NHS Foundation Trust holds a sponsor licence. To provide sponsorship, applicants and the role must meet UKVI eligibility requirements. Skilled Worker visa: Overview – GOV.UK (Please check your eligibility prior to submitting an application. All successful applicants will be responsible for their own DBS certification if required, payable via salary deduction.
customer care administrator in Amble employer: Northumbria Primary Care
Contact Detail:
Northumbria Primary Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land customer care administrator in Amble
✨Tip Number 1
Get to know the company! Research NPC and Northumbria Healthcare NHS Foundation Trust. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer care and administration. Think about your past experiences and how they relate to the role, especially your ability to handle enquiries and provide excellent service.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the company culture and what it’s really like to work there, plus it might just give you an edge in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about wanting to join NPC and contribute to their mission of providing top-notch patient care.
We think you need these skills to ace customer care administrator in Amble
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Care Administrator. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with patients and staff, it’s crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect this.
Highlight Relevant Experience: If you've got experience in secretarial support or customer service, make it shine! We love seeing how your past roles have prepared you for this position, so don’t hold back on those details.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Northumbria Primary Care
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a customer care administrator. Familiarise yourself with tasks like answering calls, processing referrals, and using SystmOne. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with patients and staff, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. This will highlight your ability to provide excellent customer service.
✨Demonstrate Organisational Skills
Being organised is key for this position. Think of specific instances where you've successfully managed multiple tasks or prioritised workloads. Bring these examples to the interview to illustrate your ability to handle the demands of the job without supervision.
✨Embrace the Values of Diversity and Inclusion
NPC values diversity and inclusion, so be prepared to discuss how you can contribute to a positive workplace culture. Share any experiences you have working with diverse groups or how you’ve supported inclusivity in your previous roles. This will resonate well with the interviewers.