Public insight Manager in Wallsend

Salary: Band 9, £42,861 - £49,716 (Please note it is Northumbria Police policy to appoint at the beginning of the band)

Location: Agile, Middle Engine Lane

Hours/Contract: 37 hours per week, permanent

The role

Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Corporate Hub as a Public Insight Manager.

As a Public Insight Manager, you will play a key role in shaping how the organisation understands and responds to the needs, views and experiences of the public. You will lead the development and delivery of insight-led approaches, implementing solutions, services and procedures that ensure public feedback and data meaningfully inform business change and continuous improvement.

Working across the organisation and with key partners, you will drive a consistent and effective approach to capturing, analysing and using insight to influence decision‑making, enhance service delivery, and support strategic priorities. This is an exciting opportunity to make a tangible impact by ensuring the voice of the public is at the heart of what we do.

What you'll do

• Lead and manage the day‑to‑day delivery of the Public Insight function, ensuring priorities are effectively coordinated across the wider Corporate Performance team.
• Develop and implement a public consultation strategy to ensure insight activities inform organisational change and service improvement.
• Coordinate and deliver engagement activities, including focus groups and digital consultations, using technology and social media to maximise reach.
• Conduct research and produce high‑quality reports, analysing qualitative and quantitative data to inform decision‑making and enhance public confidence.
• Provide expert advice and guidance to managers, using insight and research tools to support performance management and continuous improvement.

What you'll bring

• Educated to degree level or equivalent experience, with strong analytical skills to identify trends, themes and insights.
• Proven ability to design and implement performance, planning or business improvement frameworks.
• Strong problem‑solving capability, with a focus on identifying opportunities to enhance performance and service delivery.
• Experience leading and developing teams, with a commitment to coaching, empowering and building capability.
• Excellent communication and influencing skills, with the ability to present complex information clearly and build effective stakeholder relationships.
• Demonstrates accountability, professionalism and a commitment to continuous development, equality, diversity and inclusion.

We know it's important for you to feel that you're not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.

Just so you know

Candidates with priority status will be given precedence for this role over other applicants.

We are proud members of the Business Disability Forum, working together to improve the lives of disabled employees. As a Disability Confident Leader, we are committed to offering an interview to disabled applicants who meet the essential criteria for the role. In cases of very high application volumes, we may prioritise those who most closely meet the criteria, applying the same fair approach for all candidates.

If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter) You can get in touch with us via careers@northumbria.police.uk for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly.

If your application is successful, we'll ask you to complete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.

Terms of appointment

This is a permanent role subject to a six‑month probationary period.

If you are successful in your application, you will have a six‑month probation period with us where you will be unable to apply for any other post advertised internally or externally.