As one of the largest police forces in England we have a huge variety of departments and specialisms offering you endless opportunities. From mentoring and coaching schemes and online soft skills courses to leadership development programmes; we’ll give you the support, training and time to carve out the career you always wanted. As an inclusive and a disability confident employer, we promote a culture of respect in the workplace so everyone can feel seen, heard and valued. Whether you’re a member of staff or a volunteer, you can also expect first-rate support to manage your health and wellbeing. With year‑round events, a 24/7 welfare support hotline and a leading approach to neurodiversity, our initiatives enable you to be at your best. Above all else, here at Team NP, we can offer you a career that is so much more than just a job, it’s a chance to be part of something that really matters.
Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Business Services Department as a Business Services Administrator. Our Business Services team keep things running smoothly for all of us here at Northumbria Police. They are a large team covering various services, including maintenance, health and safety, and supporting Front Line Policing.
What you’ll do
- Support other colleagues with general queries. This is not a purely desk‑based role; the successful candidate will engage regularly with internal and external stakeholders in person, requiring strong interpersonal and communication skills.
- Use our computer system and database to ensure information is logged correctly.
- Maintain computerised and paper‑based records, undertaking support and clerical functions required by internal customers.
- Open and sort all incoming postal and electronic mail via the relevant mailboxes, redirecting as appropriate to ensure that all correspondence is dealt with promptly and efficiently.
- Handle, record, and arrange appropriate items and information in compliance with Health & Safety guidelines.
- Undertake a range of duties including word processing, action tracking and drafting of correspondence and reports, to provide comprehensive support to the Operational Senior Management Team.
- Provide Facility Management Services to internal and external stakeholders. We are proud members of the Business Disability Forum; as a Disability Confident Leader we are committed to offering an interview to disabled applicants who meet the essential criteria for the role.
Qualifications and skills
- Prioritise and organise work without supervision.
- Consider and solve problems using initiative and decision‑making ability.
- Strong customer‑service skills.
- Ability to work in isolation and as part of a team.
- Strong written and verbal communication skills, able to communicate at all levels.
- Methodical approach to work.
- Ability to handle occasional manual handling tasks, with training and support provided.
If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter). You can get in touch with us via for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly.
Use of AI in Applications: At Northumbria Police, we embrace innovative technologies to enhance our recruitment process. We understand that candidates may use AI tools to assist with their applications. While AI can be a valuable resource, we encourage applicants to ensure their submissions accurately reflect their personal qualifications, experiences, and skills. Our selection process includes thorough evaluations to verify the authenticity and suitability of all applications. We value genuine and thoughtful responses that showcase your unique strengths and perspectives. If your application is successful, we’ll ask you to complete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent on vetting clearance, medical information, and references.
Benefits
- 26 days’ leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays (pro rata)
- NHS Fleet Solutions Car Lease Scheme
- Flexi time – allowing you to fit your working hours around your individual needs
- Enhanced maternity, shared parental and adoption leave
- Fantastic market‑leading public sector pension scheme with up to 16% employer contribution
- Corporate travel schemes – local rail, bus services and metro discounts
- Access to private healthcare and eye test vouchers
- Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
- Extensive paid sick leave, trained mental health first aiders on‑site, an employee advice service for additional support
- Access to gyms in some stations
- Sports & Social Club – join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel
- Cycle to work scheme
- Opportunity to volunteer in local community
