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- Tasks: Transcribe sensitive audio content and produce legal documents for investigations.
- Company: Join Northumbria Police, dedicated to serving and protecting our amazing region.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth and development.
- Why this job: Make a real impact in the community while honing your transcription skills.
- Qualifications: RSA II or equivalent experience required; typing test included in the interview.
- Other info: Disability Confident employer; diverse backgrounds encouraged to apply.
The predicted salary is between 24000 - 36000 £ per year.
Transcribe Sensitive Audio Content: Accurately transcribe audio recordings including Achieving Best Evidence interviews, emergency calls, Body Worn Video footage, and other materials related to serious incidents and investigations.
Produce Legal and Investigative Documents: Create well-formatted documents such as witness statements and interview transcripts for use in Crown Court, Magistrates\’ Court, and internal investigations.
Ensure Compliance and Quality Standards: Review recorded interviews and transcriptions to ensure alignment with Force policies, procedures, and PACE guidelines, maintaining a consistently high standard.
Provide Customer-Focused Support: Handle enquiries professionally, redirecting or escalating as needed to ensure efficient service and customer satisfaction.
Maintain Equipment and Technical Functionality: Identify and report equipment faults or maintenance needs to ensure uninterrupted transcription services.
The Transcription Unit are seeking to appoint an individual who will be able to provide a comprehensive transcribing and word processing service, who is able to produce well presented documents, accurate text tables and file management. They must have a keen desire to deliver an effective customer service and satisfaction. Candidates must have RSA II or equivalent experience. A small typing test will be given as part of the interview process., RSA II / OCR or equivalent experience
Experience of working in a transcription unit or typing environment
Ability to use judgement, initiative and creativity, to resolve situations and provide positive solutions
Ability to type and format documents to appropriate standards
Possess the ability to work in isolation and as part of a team.
Demonstrate a professional and proactive approach to customer service, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Business Services Department as a Transcriber.
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Transcriber (FTC) employer: Northumbria Police
Contact Detail:
Northumbria Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transcriber (FTC)
✨Tip Number 1
Familiarise yourself with the types of audio content you'll be transcribing. Understanding the context of Achieving Best Evidence interviews and emergency calls will help you grasp the nuances in the recordings, making your transcription more accurate.
✨Tip Number 2
Brush up on your legal terminology and formatting standards. Knowing how to present documents like witness statements and interview transcripts according to court requirements will set you apart from other candidates.
✨Tip Number 3
Practice your typing speed and accuracy, as a typing test is part of the interview process. Use online tools to improve your skills and ensure you're comfortable with the required standards before applying.
✨Tip Number 4
Demonstrate your customer service skills during the interview. Be prepared to discuss how you've handled enquiries or resolved issues in previous roles, showcasing your proactive approach to ensuring customer satisfaction.
We think you need these skills to ace Transcriber (FTC)
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the specific responsibilities of a Transcriber. Highlight your ability to transcribe sensitive audio content accurately and produce legal documents, as these are key aspects of the job.
Showcase Relevant Experience: Emphasise any previous experience in transcription or typing environments. Mention your RSA II qualification or equivalent experience, and provide examples of how you've maintained quality standards in your work.
Demonstrate Customer Service Skills: Since the role requires customer-focused support, include examples of how you've handled enquiries professionally in past roles. This will show your proactive approach to customer satisfaction.
Tailor Your Application: Customise your CV and cover letter to reflect the skills and experiences that align with the job description. Use keywords from the job posting to ensure your application stands out to the hiring team.
How to prepare for a job interview at Northumbria Police
✨Brush Up on Transcription Skills
Make sure you're comfortable with transcription techniques and familiar with the types of audio content you'll be working with. Practise transcribing different formats, especially legal and investigative materials, to demonstrate your proficiency during the interview.
✨Prepare for the Typing Test
Since a typing test is part of the interview process, it's crucial to practise your typing speed and accuracy. Use online typing tools to improve your skills and ensure you can meet the required standards comfortably.
✨Understand Compliance Standards
Familiarise yourself with Force policies, procedures, and PACE guidelines related to transcription. Being able to discuss these during the interview will show that you take compliance seriously and understand the importance of maintaining high standards.
✨Showcase Customer Service Skills
As customer-focused support is key in this role, prepare examples of how you've handled enquiries or resolved issues in previous positions. Highlight your proactive approach to ensuring customer satisfaction, as this will resonate well with the interviewers.