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- Tasks: Welcome visitors, manage reception, and support administrative functions in a dynamic police environment.
- Company: Join the North East Regional Organised Crime Unit, tackling serious crime and supporting communities.
- Benefits: Enjoy flexible working, generous leave, a fantastic pension scheme, and discounts on shopping and travel.
- Why this job: Be part of a unique team making a real impact while developing your skills in a supportive culture.
- Qualifications: GCSEs in English and Maths, strong admin skills, and a passion for customer service required.
- Other info: Diverse applicants are encouraged; priority given to candidates with disability status.
The predicted salary is between 24000 - 36000 £ per year.
Working for: North East Regional Organised Crime Unit (“NEROCU”)
The North East Regional Organised Crime Unit is one of ten Regional Organised Crime Units (“ROCU”) in England and Wales who lead the regional response to tackling serious and organised crime whilst supporting local and national delivery. The ROCU network continues to expand and Home Office funding through police officer uplift and increased police staff capacity presents exciting opportunities to further enhance service delivery and positively impact on our partners and the public. The Home Office Serious and Organised Crime Strategy defines ROCU as leading the regional fight against Serious and Organised Crime and NEROCU have a critical role in leading, connecting and co-ordinating delivery across our region in all four P’s of the strategy; Pursue – prosecuting and disrupting people engaged in serious and organised criminality. Prevent – preventing people from engaging in serious and organised criminality. Protect – increasing protection against organised crime. Prepare – reducing the impact of serious and organised crime where it takes place.NEROCU comprises of specialist teams delivering across intelligence, operations, investigations, cyber, economic, technical and digital capabilities.
Are you self-motivated, dynamic with a passion for providing excellent customer service? Ever wondered what it’s like working behind the scenes of a busy police force? We’ve got the perfect opportunity for you to join our Team as a Support Services Administrator.
As a friendly and organised individual, you will provide excellent customer service while working on our Front Office Reception. You will greet employees and visitors alike with a warm and professional manner, manage the reception area, and support our administrative functions.
This is a diverse role where you’ll be providing business support to regional and national stakeholders at NEROCU. We can guarantee that no two days will be the same – you’ll face new challenges, work with colleagues with all levels of experience and generally – expect the unexpected!
This role is crucial in ensuring our busy team can operate smoothly and you will be instrumental in supporting Police Officers/Staff on a day-to-day basis. Most importantly, you’ll be delivering a fantastic service to a wide variety of stakeholders.
Working for this department within a busy Police Force is unique in nature and this role is truly different from your typical business support admin role!
What you’ll do
- Work on Front Officewelcoming visitors and staff
- Managing reception area
- Liaising with staff within NEROCU and externally
- Organising / co-ordinating meetings and providing a minute function
- Support to all capabilities within NEROCU
- Support to the SMT
- Typing of documents
- Departmental mailbox and diary management
- Audits of processes
Sound interesting? For further information, and to support your application, please view thejob description
What you’ll bring
- Excellent administration skills and an ability to remain calm when underpressure.
- GCSE in English and Maths (or equivalent), Sound knowledge and understanding of all Microsoft applications.
- Exceptional planning and organisation skills – you’ll need to evidence that you can deliver a high-quality service to internal and external customers, as well as prioritising workload appropriately.
- You must demonstrate strong written and verbal and communication skills
- Experience to ensure a high quality of service to our customers.
- Experience of databases and spreadsheets
- An understanding of health and safety
- Must possess the ability to work as part of a team
We know it’s important for you to feel that you’re not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.
- 26 days’ leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays
- NHS Fleet Solutions Car Lease Scheme
- Enhanced maternity, shared parental and adoption leave
- Flexi time – allowing you to fit your working hours around your individual needs
- Flexible working (we are happy to discuss options such as compressed hours)
- Agile working – option to work from home, your team zone, and spaces across the force
- Fantastic market-leading public sector pension scheme with up to 16% employer contribution
- Corporate travel schemes – local rail, bus services and metro discounts
- Access to private healthcare and eye test vouchers
- Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
- We’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service for the times you need that additional support.
- Access to gyms in some stations
- Sports & Social Club – join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel
- Cycle to work scheme
- Opportunity to volunteer in local community
Just so you know
Candidates with priority status will be given precedence for this role over other applicants.
Our application form will help us understand how your work, education and life experience has prepared you for the role of a Support Services Administrator with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute.
The recruitment process will consist of the initial application form followed by a face-to-face interview.Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.
We are proud members of the Business Disability Forum,with whom we collaborate with to improve the lives of disabled employees. We are also a Disability Confident Employer, therefore if you demonstrate that you meet the minimum criteria for this role as stated in the advert, we will progress your application and offer you an interview.
If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter) You can get in touch with us viacareers@northumbria.police.uk for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly.
If your application is successful, we’ll ask you to complete a Management Vetting (MV)/ Security Clearance (SC) form, therefore you must be a resident of the UK for a minimum period of 5 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.
Terms of appointment
This is a permanent role subject to a six-month probationary period.
If you are successful in your application, you will have a six-month probation period with us where you will be unable to apply for any other post advertised internally or externally.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
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Support Services Administrator NEROCU employer: Northumbria Police
Contact Detail:
Northumbria Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Services Administrator NEROCU
✨Tip Number 1
Familiarise yourself with the North East Regional Organised Crime Unit's mission and values. Understanding their approach to tackling serious and organised crime will help you align your responses during the interview, showcasing your commitment to their goals.
✨Tip Number 2
Highlight your customer service experience in previous roles. Since this position involves managing the reception area and liaising with various stakeholders, demonstrating your ability to provide excellent service will set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions by thinking of examples where you've successfully managed multiple tasks under pressure. This role requires exceptional planning and organisation skills, so being able to illustrate your experience will be beneficial.
✨Tip Number 4
Research the specific teams within NEROCU and their functions. Knowing how your role as a Support Services Administrator supports these teams can help you articulate your understanding of the job's importance during the interview.
We think you need these skills to ace Support Services Administrator NEROCU
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Support Services Administrator position. Highlight key skills such as administration, customer service, and communication in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your administration skills, experience with Microsoft applications, and any relevant customer service roles you've held.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and how your background makes you a suitable candidate. Mention specific examples of how you've provided excellent customer service or managed administrative tasks effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Northumbria Police
✨Research NEROCU
Before your interview, take some time to research the North East Regional Organised Crime Unit. Understand their mission, values, and recent initiatives. This will not only show your interest in the role but also help you tailor your answers to align with their objectives.
✨Demonstrate Customer Service Skills
As a Support Services Administrator, excellent customer service is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your ability to remain calm under pressure and provide a high-quality service.
✨Showcase Your Organisational Skills
This role requires exceptional planning and organisation skills. Be ready to discuss how you manage your workload, prioritise tasks, and keep track of multiple responsibilities. Consider sharing specific tools or methods you use to stay organised.
✨Prepare for Behavioural Questions
Expect behavioural questions that assess your teamwork and communication skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses. Think of scenarios where you collaborated with others or communicated effectively in challenging situations.
