At a Glance
- Tasks: Manage resources and support emergency response in a fast-paced environment.
- Company: Join Northumbria Police and make a real difference in public safety.
- Benefits: Competitive salary, shift allowances, and flexible work-life balance.
- Other info: Dynamic team environment with comprehensive training and career growth opportunities.
- Why this job: Be at the heart of critical decision-making and impact your community.
- Qualifications: Strong leadership skills and ability to thrive under pressure.
The predicted salary is between 32874 - 35722 £ per year.
Salary Band 7, £32,874 – £35,722 (equating to a potential £44,057 – £47,941 with shift and weekend allowances based on full time hours)
Hours/Contract: 37 hours, Permanent
Training Course: Starts Monday 26th October 2026 (This will last a maximum of 8 weeks, and you must be available to attend all of this, no leave will be possible during training).
Location: South Shields or Ponteland. Please note, we are unable to guarantee you a particular location. There are limited roles available at Ponteland but this cannot be guaranteed. The role will move to Cobalt Business Park, North Tyneside in 2027.
Join Northumbria Police as a Resource Controller – Be at the Heart of Emergency Response
The role: Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively. This could be the perfect time for you to join us in our Communications Department as a Resource Controller.
Ever wondered what it’s like to be at the heart of critical decision-making during emergency situations? As a Resource Controller, you’ll play a pivotal role in managing demand and deploying resources where they’re needed most. Your actions will directly impact public safety and officer support, making this a truly rewarding and high-impact position.
You will join a dynamic, multi-disciplinary team alongside our Contact Handlers and Force Incident Managers. Every shift brings new challenges as you assess and respond to threat, harm, risk, and vulnerability. This role demands leadership, resilience, and quick thinking – qualities that will help you thrive in a fast-paced, high-pressure environment where your contribution truly matters.
What you’ll do:
- Resource Controllers identify and allocate appropriate resources to incidents, manage multiple incidents simultaneously, respond to officer needs and requests, and monitor open incidents.
- Incident Management: Evaluate and task police resources using force IT systems and THRIVE assessment. Prioritise incidents, offer safeguarding advice, and monitor critical and major incidents. Maintain contact with supervision and officers, updating logs to ensure quality service.
- Information Updates: Monitor assigned radio channels, providing information or assistance to officers and front-line staff, responding immediately to calls for assistance. Upon obtaining incident updates you will update local and national computer systems relating to the incident or operational needs.
- Data Processing: You must be able to quickly process large amounts of information from various sources, including radio transmissions, telephone calls, and databases, and then task and direct resources effectively and efficiently.
- Resilience: The role of a Resource Controller is unique and demands resilience, patience, an open mind, and a positive attitude. However, it offers the opportunity to work in a supportive environment where you’ll receive the right training to ensure you have everything you need to excel.
- Stakeholder Management: You will work with a range of stakeholders both internal and external including other emergency services, partner organisations and Communications Centre and operational supervisory officers.
As a Resource Controller with Northumbria Police, you’ll be part of a vital team working a shift pattern that spans all 365 days of the year. While the role is subject to operational demand, we’re committed to offering flexibility where possible – helping you achieve a healthy work‑life balance while supporting frontline policing.
If you have questions about how the role can work for you or what support we can provide, please come and ask us. We’d love to give you a true insight into the role.
Resource Controller - October 2026 employer: Northumbria Police
At Northumbria Police, we pride ourselves on being an exceptional employer that values diversity and fosters a supportive work culture. As a Resource Controller, you will not only play a crucial role in public safety but also benefit from comprehensive training, flexible working arrangements, and opportunities for personal and professional growth. Join us in South Shields or Ponteland, and be part of a dedicated team making a real difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Resource Controller - October 2026
✨Get Some Hands-On Experience
If you're looking to land that full-time gig in emergency medical services, don't underestimate the power of hands-on experience! Volunteering with local ambulance services or first aid organisations can give you a great insight into the field and show potential employers you’re dedicated.
✨Connect with EMS Communities
Join local EMS associations or online groups where professionals chat about job opportunities and trends. These communities are goldmines for networking, and you might just overhear about openings at places like Northumbria Police that aren't even advertised yet!
✨Showcase Your Skills Through Certifications
Make sure you’re up to date with your certifications—CPR, first aid, and any relevant EMS training. Having these on your CV or mentioned in interviews can really set you apart from the crowd when applying for that full-time role.
✨Leverage Local Job Fairs
Don’t forget about job fairs, especially those focused on healthcare and emergency services. These events are perfect for meeting representatives from companies like Northumbria Police face-to-face and making a lasting impression. Plus, they often have a ton of insider info about the hiring process!
We think you need these skills to ace Resource Controller - October 2026
Some tips for your application 🫡
Highlight Relevant Certifications:In the emergency medical services world, certifications like EMT or Paramedic are crucial. Make sure to prominently display any relevant qualifications on your CV to show you’re qualified and ready to jump in.
Showcase Your Experience in High-Pressure Situations:This isn’t just about ticking boxes; we want to see how you’ve handled emergencies. Share specific examples from your past roles, focusing on your ability to stay calm and effective under pressure—this will really make your CV stand out!
Craft a Personal Cover Letter:Use your cover letter to express your passion for EMS. Share a brief story about why you got into this field and what drives you. This personal touch helps us connect with you beyond just your qualifications.
Emphasise Teamwork and Communication Skills:Being part of an EMS team means communication is key. Highlight your experiences working in teams, especially in stressful environments, and how you effectively communicate with both your team and patients. This will show us you can thrive in our fast-paced world.
How to prepare for a job interview at Northumbria Police
✨Brush Up on Your Medical Knowledge
As we're stepping into the emergency medical services world, it's crucial to have a solid grasp on medical protocols and procedures. Expect to face scenario-based questions where you'll need to demonstrate your decision-making skills in high-pressure situations, so reviewing your medical textbooks or guidelines might just give you the edge!
✨Showcase Your Communication Skills
In EMS, teamwork and communication can literally save lives. Be prepared to discuss how you've effectively communicated in past settings or during training exercises. They might throw in questions about managing stressful interactions with patients or colleagues, so highlighting your soft skills could really set you apart.
✨Familiarise Yourself With Local Protocols
Since you'll be serving the community, knowing the specific EMS protocols and guidelines of Northumbria Police is key. Research their operations and any recent changes they might have implemented. Demonstrating that you're well-informed about local practices shows your commitment and readiness to hit the ground running.
✨Prepare for Practical Assessments
Don't be surprised if your full-time interview includes a hands-on assessment. Practising skills like CPR, patient assessment, and using EMS technology will show you're ready for the rigours of the job. So gather your training materials and maybe even practice with a mate to simulate the scenario-based tests you might encounter.
