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For Companies At a Glance
- Tasks: Be the voice of support in emergencies, helping those in need.
- Company: Join a fast-paced, customer-focused Communications Centre.
- Benefits: Earn while you learn with structured training and support.
- Why this job: Make a real difference in critical situations and gain valuable skills.
- Qualifications: No formal qualifications needed, just strong communication and typing skills.
- Other info: Flexible shifts and potential for career growth after apprenticeship.
The predicted salary is between 800 - 1000 £ per month.
Do you want to be the voice that can help in someone's time of need? As the first point of call, we rely on your ability to stay calm, focused, and professional in your response. Join us in our fast-paced, customer-focused Communications Centre. You'll have the opportunity to earn while you learn whilst playing a critical role in our ability to respond to emergencies.
You will receive structured on and off the job training, personalised tutoring and all the encouragement and support you need through our comprehensive Emergency Contact Handler Apprenticeship programme. This will result in you being able to appropriately respond to incoming calls and evaluate the urgency of an incident in what could be a life critical situation. On successful completion of the apprenticeship programme, you will be confirmed in post and receive a nationally recognised certificate in emergency contact handling.
What you'll do
- Working towards a level 3 apprenticeship you will be trained as an Emergency Contact Handler; you will perform one of the most rewarding roles in the force and one which is key to inspiring confidence in the community.
- You will gather information from callers by using your excellent communication skills, recording key messages whilst maintaining a professional manner.
- You will be trained to accurately input data into various police IT systems and gather information from force databases to support our frontline police officers.
- Using your experience, training, and judgement you will assess vulnerability and provide a high quality of service, ensuring the needs of victims and customers are at the heart of what we do.
- Calls will include 999 emergency, 101 non-emergency, and contact made through our digital platforms.
- Successful candidates will work a range of day, late and night shifts as per the documented patterns.
No formal qualifications are required. However, applicants must demonstrate competent typing and listening skills as well as strong written communication abilities. A typing, listening and written communication assessment will form part of the selection process. Applicants who are under 19 years of age on the programme start date must hold Level 2 qualifications in English and Mathematics (GCSE at Grade C/4 or above, Functional Skills Level 2 or equivalent).
Skills and Experience
- Excellent communication and listening skills.
- Excellent interpersonal skills with the ability to build rapport quickly.
- A passion for problem-solving.
- The ability to assess and understand key information.
- Confidence to multitask, recording information accurately with attention to detail.
- IT competence across a range of applications.
This role will be moving to Cobalt in 2027.
Salary and hours
- Salary: Band 6
- 22 hours - £17,487 - £18,836 (Plus you will be entitled to shift and enhanced allowance, making potential earnings £22,096 - £23,800)
- 30 hours - £23,636 - £25,459 (Plus you will be entitled to shift and enhanced allowance, making potential earnings £30,217 - £32,547)
Emergency Contact Handler Apprenticeship - July 2026 in Ponteland employer: Northumbria Police
Contact Detail:
Northumbria Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Contact Handler Apprenticeship - July 2026 in Ponteland
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with what an Emergency Contact Handler does and the skills required. This way, when you get that interview, you can show off your knowledge and passion for the job.
✨Tip Number 2
Practice your communication skills! Since this role is all about being the calm voice in a crisis, try role-playing scenarios with friends or family. It’ll help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! Think of examples from your past experiences where you’ve had to think on your feet. This will demonstrate your ability to handle emergencies effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our team, so don’t hesitate to put yourself out there!
We think you need these skills to ace Emergency Contact Handler Apprenticeship - July 2026 in Ponteland
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about communication, make sure your written application reflects your ability to convey information clearly and effectively. Use concise language and avoid jargon to demonstrate your strong written communication skills.
Highlight Your Problem-Solving Abilities: We want to see how you tackle challenges! In your application, share examples of situations where you've successfully solved problems or handled difficult conversations. This will show us that you're ready for the fast-paced environment of our Communications Centre.
Be Professional Yet Approachable: While it's important to maintain professionalism in your application, don't be afraid to let your personality shine through. We’re looking for someone who can build rapport quickly, so a friendly tone can go a long way in making your application stand out.
Apply Through Our Website: To ensure your application gets the attention it deserves, make sure to apply directly through our website. This way, we can easily track your application and get back to you as soon as possible. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Northumbria Police
✨Stay Calm and Collected
In a role like Emergency Contact Handler, it's crucial to demonstrate your ability to stay calm under pressure. Practise breathing techniques or mindfulness exercises before the interview to help you maintain composure when discussing scenarios that may involve emergencies.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare to discuss examples of how you've effectively communicated in past experiences. Think about times when you had to listen carefully, ask the right questions, or convey important information clearly.
✨Demonstrate Problem-Solving Abilities
Be ready to share specific instances where you've successfully solved problems or assessed situations quickly. This could be from previous jobs, volunteer work, or even personal experiences. Highlight your thought process and how you prioritised tasks.
✨Familiarise Yourself with IT Systems
As you'll be using various police IT systems, it’s beneficial to brush up on your IT skills. If you have experience with data entry or similar software, mention it during the interview. If not, consider doing a quick online course to boost your confidence.
