Victim & Witness Support Navigator (*2 Opportunities) in Newcastle upon Tyne

We have two exciting opportunities available allowing you to play a key role in supporting victims and the wider unit through a varied and meaningful administrative role. You’ll help ensure services run efficiently and effectively by managing victim‑related data, supporting case processes, and providing clear advice and information to members of the public. Working closely with colleagues, partner agencies, and stakeholders, you’ll contribute directly to the delivery of a supportive, responsive, and professional service.

What you’ll do:

• Receive and proactively manage enquiries via telephone, text, and email, including contact from members of the public, ensuring responses are professional, sensitive, and appropriately routed while managing expectations.
• Input, extract, and manage data across computer systems within required timescales to support the effective flow of information and delivery of victim services.
• Receive, process, and assign information to the appropriate case, ensuring records are accurate, up to date, and actions are completed in a timely manner.
• Maintain section records and performance data using paper‑based and electronic systems, ensuring information is logged accurately and can be retrieved as required to support service objectives.
• Provide a document creation and maintenance service, utilising a full range of word‑processing functions to produce professional documentation and tables.

What you’ll bring:

• Excellent communication and influencing skills, enabling effective engagement with members of the public, colleagues, and partner agencies at all levels.
• Confidence using the telephone daily, including de‑escalating situations and providing structured, professional responses.
• Experience of working within a multi‑disciplinary team across a range of functions in a complex environment.
• Proven ability in planning and organising, including managing competing priorities, working to tight deadlines, and achieving performance targets.
• Experience of working within a set framework, producing work that meets required standards and criteria.
• Strong problem‑solving skills, with the ability to analyse and respond accurately to complex issues within agreed timescales.
• Ability to work accurately and to deadline, delivering consistent results across varying and competing demands.
• Experience of working effectively as part of a team to meet deadlines, alongside the ability to work autonomously using your own initiative.

What we offer:

• 26 days’ leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays.
• NHS Fleet Solutions Car Lease Scheme.
• Enhanced maternity, shared parental and adoption leave.
• Flexi time – allowing you to fit your working hours around your individual needs.
• Flexible working (we are happy to discuss options such as compressed hours).
• Agile working – option to work from home, your team zone, and spaces across the force.
• Fantastic market‑leading public sector pension scheme with up to 16% employer contribution.
• Corporate travel schemes – local rail, bus services and metro discounts.
• Access to private healthcare and eye test vouchers.
• Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets.
• Extensive paid sick leave, trained mental health first aiders on‑site, an employee advice service for additional support.
• Access to gyms in some stations.
• Sports & Social Club – join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel.
• Cycle to work scheme.
• Opportunity to volunteer in local community.

We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.

Terms of appointment:

This is a fixed term role subject to a six‑month probationary period. If you are successful in your application, you will have a six‑month probation period with us where you will be unable to apply for any other post advertised internally or externally. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.