Caseworker (PSD) in Newcastle upon Tyne

Salary: Band 5, £28,689 – £29,859 (Please note it is Northumbria Police policy to appoint at the beginning of the band)

Location: Agile – you will be based full time at Forth Banks, Newcastle during your first 6-month probationary period. Following successful completion, agile working arrangements will be considered in line with Force policy.

Hours/Contract: Full time 37 hours per week, permanent

Please note: you must hold a full UK driving licence (essential to enable travel between locations; a fleet vehicle will be available where required).

An opportunity has arisen to join our Professional Standards Department as a Caseworker. The management and resolution of complaints is a core part of maintaining public confidence. Complaints can be varied in nature, ranging from expressions of dissatisfaction or frustration with our services through to serious allegations of misconduct. In this role, you will provide specialist casework support to the complaints and conduct investigation process, ensuring matters are progressed efficiently, professionally and in line with legislative requirements. This is a fast‑paced and detail‑focused role where you will manage a varied workload, working with sensitive information and contributing to fair and transparent outcomes. You will work both independently and collaboratively, building effective relationships with colleagues and external partners, and playing a key role in ensuring cases are managed to a high standard.

What you’ll do

• Manage and progress complaint and misconduct cases, ensuring procedural requirements and statutory guidance are adhered to.
• Prepare and quality assure complaint, review and appeal files, ensuring a high standard of accuracy, detail and presentation.
• Research, gather and collate evidence from a range of systems and sources (including CCTV, custody records and other databases) to support investigations and referrals.
• Complete mandatory and voluntary referrals to the Independent Office for Police Conduct (IOPC), ensuring all relevant information is captured and submitted in a timely manner.
• Support the planning, organisation and administration of misconduct meetings and hearings, including liaising with stakeholders and attending where required.
• Contribute to the preparation of documentation and evidence to support review and appeal processes, assisting Reviewing Officers where required.
• Respond to enquiries from internal colleagues, members of the public and external organisations in a professional and timely manner.
• Adapt to changes in legislation and processes, supporting continuous improvement within the department.

What you’ll bring

We are seeking someone who is organised, detail‑oriented and able to manage a varied workload in a fast‑paced environment. You will:

• Be an excellent communicator, both verbally and in writing;
• Be able to prioritise tasks effectively and manage competing deadlines;
• Demonstrate strong attention to detail and accuracy when handling sensitive information;
• Be confident working independently as well as collaboratively within a team;
• Be flexible in your approach, including attending hearings or meetings outside of standard office hours when required.

You will also have:

• A full UK driving licence (essential to enable travel between locations; a fleet vehicle will be available where required);
• Experience working with confidential or sensitive information;
• The ability to research, validate and corroborate information using systems and databases;
• Good organisational and problem‑solving skills with the ability to prioritise workload;
• Strong IT skills, including Microsoft Word, Excel and PowerPoint.

It would also be beneficial if you have:

• A working knowledge of relevant legislation (e.g. IOPC complaints guidance and Police Misconduct Regulations);
• Experience of systems such as Centurion.

What we offer

• 26 days leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays;
• NHS Fleet Solutions Car Lease Scheme;
• Enhanced maternity, shared parental and adoption leave;
• Flexi time – allowing you to fit your working hours around your individual needs;
• Flexible working (we are happy to discuss options such as compressed hours);
• Agile working – option to work from home, your team zone, and spaces across the force (after probation);
• Fantastic market‑leading public sector pension scheme with up to 16% employer contribution;
• Corporate travel schemes – local rail, bus services and metro discounts;
• Access to private healthcare and eye test vouchers;
• Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets;
• We’ve invested in extensive paid sick leave, trained mental health first aiders on‑site, an employee advice service for the times you need that additional support;
• Access to gyms in some stations;
• Sports & Social Club – join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel;
• Cycle to work scheme;
• Opportunity to volunteer in local community.

We are committed to building a dynamic, agile workplace where meaningful connections are key. Employees will work from a Force site at least once a week, with two days recommended. Hiring managers will be happy to discuss how this works in practice at interview stage. This approach helps build strong relationships, supports wellbeing, and fosters collaboration across teams. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone. We are proud members of the Business Disability Forum, working together to improve the lives of disabled employees. As a Disability Confident Leader, we are committed to offering an interview to disabled applicants who meet the essential criteria for the role. In cases of very high application volumes, we may prioritise those who most closely meet the criteria, applying the same fair approach for all candidates. Candidates with priority status will be given precedence for this role over other applicants.

For further information and to support your application, please contact Deborah Green (Professional Standards Department Office Manager) by email at Deborah.green@northumbria.police.uk. If your application is successful, we’ll ask you to complete a Management Vetting (MV) form; therefore you must be a resident of the UK for a minimum period of 5 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.

Terms of appointment: This is a permanent role subject to a six‑month probationary period. If you are successful in your application, you will have a six‑month probation period with us where you will be unable to apply for any other post advertised internally or externally.