Case Management Officer in Newcastle upon Tyne

Salary: Band 5, £28,689 – £29,859 (Please note it is Northumbria Police policy to appoint at the beginning of the band)

Location: Agile, Forth Banks and homeworking

Hours/Contract: 37 Hours, Permanent

Working for #TeamNP. Our purpose at Team NP is simple: to keep people safe and to fight crime. But it takes more than officers alone to do the job – and that’s where our 2,000‑strong team of police staff and 200 volunteers come in.

As one of the largest police forces in England we have a huge variety of departments and specialisms offering you endless opportunities. From mentoring and coaching schemes and online soft skills courses to leadership development programmes; we’ll give you the support, training and time to carve out the career you always wanted.

As a Disability Confident Leader, we promote a culture of respect in the workplace so everyone can feel seen, heard and valued. Whether you’re a member of staff or a volunteer, you can also expect first‑rate support to manage your health and wellbeing. With year‑round events, a 24/7 welfare support hotline and a leading approach to neurodiversity, our initiatives enable you to be at your best.

Above all else, here at Team NP, we can offer you a career that is so much more than just a job, it’s a chance to be part of something that really matters.

This could be the perfect time for you to join us in our Criminal Justice Department as a Case Management Officer. This is an exciting opportunity to join us at #TeamNP and play a key role in ensuring evidential files are managed in accordance with the National File Standard and are sent to Crown Prosecution Service (CPS) in a timely manner.

We are seeking a meticulous and detail‑oriented Case Management Officer to join our team on a permanent basis. The successful candidate will be responsible for completing case file reviews on all pre and post charge not guilty files to ensure consistency with the National File Standard. This role also involves completing business recovery processes where required and preparing performance data to identify areas where files have failed to meet the appropriate standard.

What you’ll do:

• Review all pre and post charge not guilty files for consistency with the National File Standard and complete necessary business recovery processes.
• Manage case progression for not guilty Magistrate court files, preparing case plans and ensuring timely submission of upgrade files.
• Oversee Crown Court case progression, preparing case plans and ensuring timely submission of subsequent files.
• Identify and complete further enquiries, ensuring timely information delivery to Criminal Justice partners.
• Advise and support operational officers on presenting evidential files at each stage of the Criminal Justice process.

What you’ll bring:

• Experience working in multi‑disciplined teams and complex environments, meeting deadlines and performance targets.
• A Levels/ILEX or equivalent experience.
• Ability to deliver standard‑compliant products and achieve performance targets amidst competing priorities.
• Proactive problem‑solving and accurate material review within set timescales.
• Effective communication and support for colleagues and partners at various organisational levels.

We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.

What we offer:

• 26 days’ leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays
• NHS Fleet Solutions Car Lease Scheme
• Enhanced maternity, shared parental and adoption leave
• Flexi time – allowing you to fit your working hours around your individual needs
• Flexible working (we are happy to discuss options such as compressed hours)
• Agile working – option to work from home, your team zone, and spaces across the force
• Fantastic market‑leading public sector pension scheme with up to 16% employer contribution
• Corporate travel schemes – local rail, bus services and metro discounts
• Access to private healthcare and eye test vouchers
• Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
• Extensive paid sick leave, trained mental health first aiders on‑site, an employee advice service for additional support.
• Access to gyms in some stations
• Sports & Social Club – join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel
• Cycle to work scheme
• Opportunity to volunteer in local community

We are committed to building a dynamic, agile workplace where meaningful connections are key. For roles designated as agile or home‑based, employees will work from a Force site at least once a week, with two days recommended. Hiring managers will be happy to discuss how this works in practice at interview stage.

Just so you know, candidates with priority status will be given precedence for this role over other applicants.

Our application form will help us understand how your work, education and life experience has prepared you for the role with #TeamNP. To help support your application, research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute.

The recruitment process will consist of the initial application form followed by a face‑to‑face interview. You can save your application and come back to it any time prior to the closing date on the advert.

As a Disability Confident Leader, we are committed to offering an interview to disabled applicants who meet the essential criteria for the role. In cases of very high application volumes, we may prioritise those who most closely meet the criteria, applying the same fair approach for all candidates.

If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example, we can arrange extra time for tests or provide a sign language interpreter). You can get in touch with us via careers@northumbria.police.uk for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly.

Use of AI in Applications: At Northumbria Police, we embrace innovative technologies to enhance our recruitment process. We understand that candidates may use AI tools to assist with their applications. While AI can be a valuable resource, we encourage applicants to ensure their submissions accurately reflect their personal qualifications, experiences, and skills. Our selection process includes thorough evaluations to verify the authenticity and suitability of all applications. We value genuine and thoughtful responses that showcase your unique strengths and perspectives.

If your application is successful, we’ll ask you to complete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.

This is a permanent role subject to a six‑month probationary period. If you are successful in your application, you will have a six‑month probation period with us where you will be unable to apply for any other post advertised internally or externally.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.