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- Tasks: Provide exceptional customer service and resolve queries at first contact.
- Company: Join Northumbria Police and make a difference in your community.
- Benefits: Gain valuable experience, develop communication skills, and work in a supportive environment.
- Why this job: Be the first point of contact and help people while building rapport.
- Qualifications: Strong communication skills and a proactive approach to customer service.
- Other info: Dynamic role with opportunities for personal growth and community impact.
The predicted salary is between 30000 - 42000 £ per year.
Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Communications Department as a Customer Service Front Office. As a Customer Service Front Office employee, you will provide exceptional service in all external customer interactions, aiming to resolve queries at first contact whenever possible. Offer professional advice and effective signposting. As the first point of contact for the public, handle face-to-face, telephone, and digital communications, including making outbound calls when necessary. Responsible for identifying and assessing information in accordance with THRIVE guidelines.
What you’ll do:
- Ensure that the public enquiry desk is open at the times advertised to the public.
- Engage effectively with external customers through various formats (face-to-face, telephone, digital contact), quickly building rapport and using a creative problem-solving approach to understand and respond to customer needs.
- Handle enquiries from a variety of sources including, but not limited to, face-to-face, telephone, online, email, and voicemails within the time specified by any agreed service levels and adhering to quality standards.
- Create incidents/events reported in person, via telephone, or online using ASPIRE/STORM and applying THRIVE.
- Maintain an up-to-date knowledge of procedures, including those of partner agencies, to deal effectively with all customer contact such as property enquiries, complaints, incident and crime progression, as well as other miscellaneous general enquiries.
Qualifications and Attributes:
- Experience of an organised approach in line with concise documents and note taking.
- Ability to record information in a timely manner.
- Ability to use judgement, initiative and creativity, to resolve situations and provide positive solutions.
- The ability to communicate clearly, concisely and timely at all levels.
- Evidence of excellent communication & interpersonal skills.
- Demonstrate a professional and proactive approach to customer service.
- A good understanding of managing customers\’ expectations.
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Customer Service Front Office employee employer: Northumbria Police
Contact Detail:
Northumbria Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Front Office employee
✨Tip Number 1
Get to know the company! Research Northumbria Police and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact, it's crucial to convey information clearly and confidently. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved customer issues creatively. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at Northumbria Police.
We think you need these skills to ace Customer Service Front Office employee
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you've handled queries and resolved issues, so share specific examples that demonstrate your skills in engaging with customers effectively.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, showing us you can communicate effectively, just like you would in the role.
Tailor Your Application: Take the time to tailor your application to the job description. Mention how your skills align with the responsibilities listed, especially around problem-solving and communication. This shows us you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and get your application in!
How to prepare for a job interview at Northumbria Police
✨Know Your Stuff
Familiarise yourself with Northumbria Police's values and the specific duties of a Customer Service Front Office employee. Understand the THRIVE guidelines and how they apply to customer interactions. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice your verbal and non-verbal communication skills. Role-play common scenarios you might face, like handling complaints or providing information. This will help you feel more at ease during the interview and demonstrate your ability to engage effectively with customers.
✨Showcase Problem-Solving Abilities
Prepare examples of how you've used creativity and initiative to solve problems in previous roles. Think about times when you had to think on your feet or adapt to unexpected situations. This will highlight your ability to handle enquiries and provide positive solutions, which is crucial for this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.