Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022). Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!
What the Northumbria Way means for you:
- Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
- Support and connection through a variety of Staff Network groups
- A range of flexible working opportunities
- Generous annual leave and pension scheme
- Access to lease car and home electronics scheme (qualifying criteria applies)
- Opportunities to improve your professional development through our vast training programmes
- Access to savings scheme via salary sacrifice with Northumberland Community Bank
We work closely with Kids First Nurseries that are based within our trust grounds at Wansbeck, North Tyneside and Hexham hospitals to care for our Trust family's children, they offer care for children from 6 weeks old up to 4 years. There are a number of funding options run by the government to help working parents, including Early Years Funding and Tax Free Childcare.
Flexible working offers choice in where, when, and how we work, ensuring patients remain at the heart of all we do. It’s open to everyone, and we aim to find solutions that work for both you and the organisation. All arrangements must be reasonable and balanced to maintain safe and effective patient care.
We are proud to be one of the country’s top performing NHS trusts – rated ‘outstanding’ overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.
We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise – a pledge to make a real impact not just in healthcare but on the wider factors that affect people’s lives, such as education, employment and the economy.
If Northumbria Healthcare sounds like somewhere you could belong we would love to hear from you. Visit our website to catch up on our latest news.
Whilst Northumbria Healthcare are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity your individual recruitment process, we may withdraw your application at any stage of the process.
Job overview
We are delighted to be able to offer a Waiting List & Appointments Coordinator position within the Radiology Department at Northumbria Healthcare Trust. The position will be based at North Tyneside General Hospital, but there may be requirements to work between both sites.
We are looking for a highly motivated and enthusiastic team player, who can demonstrate a high standard of administrative skills. You will become part of an experienced, pro-active, and friendly team working to serve patients throughout Northumberland and North Tyneside. Providing a high standard of patient care, liaising with patients and clinicians to arrange patient appointments for all specialties.
The position also includes evening cover and weekend shifts on a rotational basis.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of applications have been received.
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To assist in the provision and delivery of a high quality radiographic service within Northumbria Health Care Trust whilst adhering to all trust and departmental policies and procedures. Within the role staff will be expect to manage a number of service lists, ensuring all patient details are correct.
The team contact patients to arrange diagnostic appointments for all specialities within Radiology ensuring the patients have a clear understanding of the procedure or diagnostic imaging they are attending for. Staff are required to provide all relevant preparation information to patients prior to attending. Staff will be part of a team managing all incoming and outgoing calls, generic inbox queries and supporting the service provision diary set up.
Working for our organisation
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres.
We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.
Detailed job description and main responsibilities
This post will be based at North Tyneside General Hospital, however the successful candidate will be expected to travel to Wansbeck General Hospital to provide cover when needed. This post also includes evening and weekend shifts on a rotational basis.
To assist in the provision and delivery of a high-quality radiographic service within Northumbria Health Care Trust, whilst adhering to all trust and departmental policies and procedures.
The successful candidates will join a highly motivated, fast paced teams providing in depth appointments and detailed preparation information to both patients and clinical teams. The role includes managing a range of service lists, dealing with incoming and outgoing calls from patients and clinicians relating to appointment queries. The candidates will be expected to liaise with clinicals teams and Consultants on a daily basis.
To act as a first point of contact for the unit and co-ordinate all patient appointments and enquiries using initiative to discern between queries ensuring minimum interruption to the unit or immediate response depending upon appropriate action.
Applicants who are members of the Armed Forces, those who have a disability that requires support in the work place (two ticks pledge) and those who have been looked after by the care system as a child or young person (for example, in foster care, children's homes, kinship or local authority care) who meet the essential criteria will be interviewed under the Trust's interview guarantee scheme.
We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under-represented in our workforce as well as other under-represented groups such as LGBT+ and disabled candidates. We are proud to be a Disability Confident Employer, a Stonewall Diversity Champion, we have a Gold award from the Defense Recognition Scheme, and we are delighted to support Apprenticeships, Age Posi+ive and are a mindful employer.
If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on 0191 203 1415 option 2.
Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line with CQC and NHS England statutory guidance.
Make sure to read the ‘applicant guidance notes’ before submitting your application and make sure you know everything there is to know before joining our fantastic trust!
Certificate of Sponsorship
Northumbria Healthcare NHS Foundation Trust proudly hold a sponsor licence. In order to provide sponsorship you and the role you are applying for must meet UKVI eligibility requirements. Please check your eligibility prior to submitting an application. Skilled Worker visa: Overview - GOV.UK (www.gov.uk)
Please note that it is a requirement of this Trust that all successful applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.
Waiting List and Appointments Coordinator in North Shields employer: Northumbria Healthcare
Northumbria Healthcare is an outstanding employer, recognised as one of the best performing NHS organisations in England, where staff experience is prioritised alongside patient care. With a strong focus on employee well-being, flexible working opportunities, and extensive professional development programmes, you will thrive in a supportive environment that values innovation and community impact. Enjoy living in a region known for its clean air, affordable living, and rich history, making your work-life balance truly rewarding.
