Health Records Assistant in Ashington

Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022). Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients. You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep.

What the Northumbria Way means for you:

• Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
• Support and connection through a variety of Staff Network groups
• A range of flexible working opportunities
• Generous annual leave and pension scheme
• Access to lease car and home electronics scheme (qualifying criteria applies)
• Opportunities to improve your professional development through our vast training programmes
• Access to savings scheme via salary sacrifice with Northumberland Community Bank

We work closely with Kids First Nurseries that are based within our trust grounds at Wansbeck, North Tyneside and Hexham hospitals to care for our Trust family's children, they offer care for children from 6 weeks old up to 4 years. There are a number of funding options run by the government to help working parents, including Early Years Funding and Tax Free Childcare. Flexible working offers choice in where, when, and how we work, ensuring patients remain at the heart of all we do. It’s open to everyone, and we aim to find solutions that work for both you and the organisation. All arrangements must be reasonable and balanced to maintain safe and effective patient care.

We are proud to be one of the country’s top performing NHS trusts – rated ‘outstanding’ overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.

This is a demanding role and the post holder must be able to work under pressure to meet the needs of the service. Full training will be given to allow the successful candidate to work as part of the team in the Central Medical Records Library, Medical Records Hubs, Main Outpatients at Wansbeck, North Tyneside and Hexham Hospitals, Gynecology, Antenatal, Morpeth View and Main Reception areas. Experience of working with the general public and being able to demonstrate professionalism at all times is an essential part of this role.

There is a physical element to the role involving moving and handling of flatbeds and trollies, use of stepladders and standing for long periods when working in reception areas. Customer orientated service compliant with the Trust confidentiality policy in line with the GDPR. Receiving patients and visitors into the reception areas with accurate and efficient recording and process of patient activity using NHS computer systems including Patient Administration System (PAS) and Mediviewer. Work in partnership with colleagues in the Health Records Hubs, wards and departments across the Trust to provide a high-quality service to enhance the patient experience.

Good interpersonal skills for effective communication with patients and service users. Good numeracy, literacy and keyboard skills to enable accurate data capture. Work as part of the larger Health Records Team and under the guidance of a Team Leader to ensure that a high-quality service is provided. Good knowledge of GDPR. Ability to prioritise and organise workload with competing and changing priorities. To provide non-clinical advice to patients, relatives, the public and internal and external agencies. Be flexible and able to adjust to the requirements of the service to cover various shifts, including weekends and Bank Holidays.

We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under-represented in our workforce as well as other under-represented groups such as LGBT+ and disabled candidates.

If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on 0191 203 1415 option 2.