Senior Health Care Assistant (Mental Health) - ED

A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust.

The Emergency Department at NNUH is seeking to recruit highly dedicated and passionate individuals to join our team as Health Care Assistants for Mental Health. The NNUH hosts the busiest Emergency Department in the East of England seeing over 120,000 patients every year.

This role is key in continuing our #JourneytoOutstanding and ensuring that patients are at the heart of everything we do. Were looking for an individual with excellent communication skills who is capable of providing the highest possible standard of patient care.

Youll work within a varied Multi-disciplinary Team, playing a vital part in ensuring a safe, timely and effective patient experience.

Under the direction of the Registered Nurse, work with all members of the multidisciplinary team, to contribute to the provision of the highest standards of patient care.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Dedication, Integrity and Excellence.

Supporting staff in deescalating distressing situations

Providing support and ensuring patient safety, especially for those at risk of self harm or aggression.

Maintaining clear documentation and communicating observations to the Nursing Team

Opportunity to work with a diverse multidisciplinary team.

Opportunities to develop with support from peers , ED Education Team and Mental Health Liaison Team.

Bespoke Induction Package, working in different areas as part of orientation to understand how the department works.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

Flexible working hours

Fast Track Staff Physiotherapy Service

Multi Faith prayer room at NNUH Colney Lane site

Discounted gym memberships

Excellent pension scheme and annual leave entitlement

Wagestream – access up to 40% of your pay as you earn it

Free Park & Ride service direct to NNUH Colney Lane site

Free 24-hours confidential counselling support

On-site Nursery at NNUH Colney Lane

On-site cafes offering staff discounts at NNUH Colney Lane

Support in career development

Flexible staff bank

Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

To accurately and promptly carry out the instructions of the Registered Nurse who is professionally accountable for the delivery of care.

To carry out duties as specified in within the Trusts Approved Core Task List for Health Care Assistants qualified to NVQ Level 3 in Care/Health and Social Care.

To report to registered staff any patient that gives cause for concern or any observed changes in a patients physical health or mental health condition

To report all care that has been given to patients within the team to a Registered Nurse.

To accurately document all care delivered to patients, countersigned by a Registered Nurse maintaining confidentiality at all times.

This advert closes on Monday 26 May 2025

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