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For Companies At a Glance
- Tasks: Support customer service and administration in a dynamic NHS environment while gaining valuable skills.
- Company: Join Northumbria Healthcare, a leading NHS trust known for innovation and quality care.
- Benefits: Earn while you learn, enjoy paid leave, NHS discounts, and comprehensive training support.
- Why this job: Kickstart your NHS career with a respected organisation that values staff experience and community impact.
- Qualifications: Enthusiasm, communication skills, and a willingness to learn are essential; relevant qualifications preferred.
- Other info: This apprenticeship offers a pathway to a Level 2 qualification and future career opportunities.
A Vacancy at Northumbria Healthcare – NHCT Northumbria Healthcare NHS Foundation Trust.
Exciting opportunities have arisen for NHS Business Service Practitioner Apprenticeships at Northumbria Healthcare NHS Foundation Trust; the posts are available to anyone who is interested in working within an NHS Healthcare environment while completing a Level 2 Apprenticeship qualification in Customer Service (15 months).
Staff new to the Trust will be employed on an apprentice contract so that they have an opportunity to ‘earn while they learn’.
Our apprenticeships offer:
• Earn a salary while studying
• Gain job specific skills
• Study towards a related qualification including literacy and numeracy (if required)
• Have regular pastoral support and personal development reviews
• Are employed on a 15-month training contract
• Enjoy benefits such as paid annual leave, comprehensive mandatory training, protected time for your studies and NHS discounts
We are an equal opportunity employer and welcome applications from all backgrounds.
Please ensure all relevant qualifications relating to customer service are included within your application. Failure to do so, in the event of a successful interview may result in the offer being withdrawn.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
An Apprenticeship Education Programme is an integrated work based training and development programme, an excellent springboard to start your NHS career while gaining knowledge and competencies leading to a nationally accredited apprenticeship qualification and possible future career progression.
We are looking for enthusiastic people with a professional attitude, excellent communication skills, positive work ethic and good interpersonal skills. You will require willingness to work as a team, demonstrate motivation, be willing to learn and have the minimum required education.
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read ‘applicant guidance notes’ before submitting your application.
• To gain relevant work based learning within a Business Administration environment to provide a high quality service to internal and external customers.
• To support and assist in the provision of a customer service role and administration service to the designated department/ward team. This will include developing excellent customer service skills, behaviours and service knowledge when delivering to your customers. Provide services including data input, storage and retrieval of data, filing, handling of post and dealing with telephone enquiries and customers face to face.
• Become prepared and knowledgeable within the working environment and work towards gaining a Level 2 Customer Service Practitioner Apprenticeship.
• At the end of the Apprenticeship be “work-ready” for a customer service role.
This advert closes on Monday 25 Aug 2025
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NHS Business Services Practitioner Apprenticeship employer: Northumbria Healthcare Nhs Foundation Trust
Contact Detail:
Northumbria Healthcare Nhs Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS Business Services Practitioner Apprenticeship
✨Tip Number 1
Research Northumbria Healthcare and its values thoroughly. Understanding their commitment to staff experience and patient care will help you align your answers during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare examples of your previous customer service experiences. Think about specific situations where you demonstrated excellent communication skills or resolved conflicts, as these will be crucial in the role.
✨Tip Number 3
Practice common interview questions related to teamwork and motivation. Since the role requires working as part of a team, showing that you can collaborate effectively will be key to impressing the interviewers.
✨Tip Number 4
Show enthusiasm for learning and personal development. As this is an apprenticeship, expressing your eagerness to gain new skills and grow within the NHS will demonstrate your commitment to the role.
We think you need these skills to ace NHS Business Services Practitioner Apprenticeship
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the NHS Business Services Practitioner Apprenticeship. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Qualifications: Make sure to include any qualifications related to customer service in your application. This could include previous work experience, relevant coursework, or certifications that demonstrate your capability in this area.
Show Enthusiasm and Motivation: In your application, express your enthusiasm for working in the NHS and your motivation to learn and grow within the role. Use specific examples to illustrate your positive work ethic and willingness to contribute to a team.
Follow Application Guidelines: Before submitting your application, ensure you have read the 'applicant guidance notes' provided by Northumbria Healthcare. Adhering to their instructions will show your attention to detail and commitment to the application process.
How to prepare for a job interview at Northumbria Healthcare Nhs Foundation Trust
✨Research the NHS and Northumbria Healthcare
Before your interview, take some time to understand the NHS and specifically Northumbria Healthcare. Familiarise yourself with their values, mission, and recent developments. This will show your genuine interest in the organisation and help you answer questions more effectively.
✨Highlight Relevant Skills and Experience
Make sure to emphasise any previous customer service experience or skills that relate to the role. Be prepared to discuss specific examples of how you've demonstrated excellent communication, teamwork, and problem-solving abilities in past roles or situations.
✨Prepare for Common Interview Questions
Anticipate common interview questions such as 'Why do you want to work in the NHS?' or 'How do you handle difficult customers?'. Practising your responses can help you feel more confident and articulate during the interview.
✨Show Enthusiasm and Willingness to Learn
As an apprentice, it's crucial to convey your enthusiasm for learning and growing within the role. Be ready to discuss your motivation for applying and how you plan to make the most of the apprenticeship opportunity.
