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- Tasks: Provide top-notch helpdesk support and manage service requests for facilities management.
- Company: Join Northumbria Healthcare, a leading NHS trust with a focus on innovation.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Make a difference by ensuring smooth operations in healthcare facilities.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Be part of a supportive team with a commitment to excellence.
The predicted salary is between 24000 - 36000 £ per year.
A Vacancy at Northumbria Healthcare – NHFM (Northumbria Healthcare Facilities Management).
NHFM has set up a trust-wide facilities management helpdesk that acts as a central function for our customers and operations teams. The helpdesk will be responsible for the end-to-end workflow processes for all estates and facilities management (FM) issues reported by customers, including the logging, allocation and updating of reactive service requests assigned to our FM Operations teams or contractor supply chain.
- Provide a helpdesk and administration service to NHFM and observe fully the adherence to all Trust policies.
- Provide excellent level of customer service when handling requests and enquiries from customers with a \’right first time\’ approach when logging reactive service requests, enquiries, updates and ensure job information is accurately captured and the correct priority is assigned to a service request based on health & safety, business impact and customer expectation.
- Ensure helpdesk activities are processed and dealt with in line with established procedures.
- Respond to queries, amend data and re-issue tasks as required.
- Using the in-house CAFM system to manage and prioritise your workload, following each work request through to a satisfactory conclusion, ensuring that updates are communicated to all relevant parties and in line with agreed KPIs.
- Support and process requests for minor works and new works, quotes, room bookings and space utilisation.
- Recognise and proactively elevate complaints to the Helpdesk Manager and Assistant Operations Manager as appropriate.
- Work towards team goals and targets, meeting KPIs as determined by the Helpdesk Manager and Assistant Operations Manager.
- Undertake additional tasks, duties and responsibilities as required by the FM Helpdesk Manager.
NHFM is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust. Established in 2012, NHFM provides specialist project management services for large and small capital developments, estates maintenance and a full range of facilities services, covering a state‑of‑the‑art specialist emergency care hospital – The Northumbria, three general hospitals – North Tyneside, Wansbeck and Hexham hospitals – and a number of smaller community hospitals and clinic sites, one of the largest geographical areas of any NHS trust in the country.
Visit our website www.nhfm.co.uk for more information about who we are and benefits of working for us.
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Helpdesk Administration Assistant employer: Northumbria Healthcare Nhs Foundation Trust
Contact Detail:
Northumbria Healthcare Nhs Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administration Assistant
✨Tip Number 1
Get to know the company! Before your interview, check out NHFM's website and social media. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've handled difficult situations or provided excellent service in the past. This is key for a role like Helpdesk Administration Assistant.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Helpdesk Administration Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Helpdesk Administration Assistant role. We want to see how you can bring that 'right first time' approach to our team!
Showcase Customer Service Skills: Since excellent customer service is key for this position, share specific examples of how you've successfully handled customer queries or complaints in the past. We love to see real-life scenarios that demonstrate your ability to meet customer expectations.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you can find more info about us and the benefits of working here!
How to prepare for a job interview at Northumbria Healthcare Nhs Foundation Trust
✨Know Your Stuff
Familiarise yourself with the helpdesk processes and the CAFM system mentioned in the job description. Understanding how to log and prioritise service requests will show that you're ready to hit the ground running.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues quickly and effectively, as this role demands a 'right first time' approach.
✨Be Ready for Scenarios
Expect scenario-based questions during the interview. Practice how you would handle specific situations, like dealing with a complaint or managing multiple requests at once. This will demonstrate your problem-solving skills.
✨Team Player Mindset
Show that you can work towards team goals and targets. Be prepared to discuss how you've collaborated with others in previous roles and how you can contribute to the success of the NHFM team.
