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For Companies At a Glance
- Tasks: Coordinate patient appointments and ensure smooth communication across the healthcare team.
- Company: Join a leading healthcare provider dedicated to high-quality patient care.
- Benefits: Gain valuable experience, competitive pay, and opportunities for professional growth.
- Why this job: Make a real difference in patients' lives while developing essential administrative skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Dynamic team environment with a focus on continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The overriding purpose is to support the provision of the highest quality patient care through personal actions and continuous improvement. To maintain a high standard of quality in providing an appointments service; supporting patients and professionals. To produce high quality patient information for the Trust to enable maximum use of resources, and to support service level agreements and planning of future services. To ensure that patients receive good quality, appropriate documentation/information relating to their appointment in line with current Trust and Divisional objectives.
Responsibilities
- To be responsible for transcribing of dictation letters using Dictate-IT software.
- Responsible for checking all clinic letters are completed accurately and outcomes actioned and recorded on Cerner.
- Dispose of outstanding uncashed clinic outcomes on Cerner.
- Using Luna (PTL) on a daily basis, liaise with the Patient Pathway Team across the Trust as a whole, to ensure co-ordination of all elements of the patient pathway. This may include highlighting patient target dates to ensure that investigations/diagnostics are carried out and results received in a timely manner.
- To highlight any potential breaches or delays in the patients pathway to the Team Leader, Admin Manager according to the Trusts escalation policy.
- Monitor patients who are sent to other Trusts for treatment to ensure they do not breach 18 weeks (MDS forms).
- To liaise with & support the Appointments Centre regarding outpatient clinic bookings as necessary and ensure patient follow up appointments are booked as soon as results are known and are available for clinic appointment.
- To liaise directly with patients to book, cancel, and rebook any outpatient appointments or procedure dates.
- Attend regular team meetings arranged by Team Leader.
- Deal with patient queries effectively written and via telephone/email.
- To ensure booking of relevant clinical activity (e.g. out-patient procedures, clinics etc) and managing patient pathways in conjunction with the Patient Pathway Team.
- Have the ability and commitment to work as a team member and be able to adhere to strict deadlines.
- When booking or changing appointments, to be aware of the agreed Divisions wait to first appointment, of RTT waits, and of the Joint Access Policy.
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Clinical Office Coordinator, Trauma & Orthopaedics employer: Northumbria Healthcare Nhs Foundation Trust
Contact Detail:
Northumbria Healthcare Nhs Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Office Coordinator, Trauma & Orthopaedics
✨Tip Number 1
Network like a pro! Reach out to professionals in the Trauma & Orthopaedics field on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions related to patient care and administrative tasks. We suggest role-playing with a friend to get comfortable with your responses. The more you rehearse, the more confident you'll feel when it’s showtime!
✨Tip Number 3
Showcase your skills! Bring examples of how you've improved patient pathways or managed appointments effectively in previous roles. We want to see how you can contribute to maintaining high standards in patient care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Clinical Office Coordinator, Trauma & Orthopaedics
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Clinical Office Coordinator role. Highlight your experience in patient care and administrative tasks, as this will show us that you understand the importance of quality service in healthcare.
Showcase Your Skills: We want to see your skills in action! Mention any experience you have with software like Dictate-IT or Cerner, as well as your ability to manage patient pathways. This will help us see how you can contribute to our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially in a role that involves liaising with patients and professionals.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Northumbria Healthcare Nhs Foundation Trust
✨Know Your Stuff
Familiarise yourself with the specific responsibilities of a Clinical Office Coordinator. Understand the software mentioned, like Dictate-IT and Cerner, and be ready to discuss how you’ve used similar tools in the past.
✨Show Your Team Spirit
This role requires strong teamwork skills. Be prepared to share examples of how you've successfully collaborated with others in previous jobs, especially in high-pressure situations or when dealing with patient care.
✨Be Patient-Centric
Since the role revolves around patient care, demonstrate your commitment to providing excellent service. Think of instances where you went above and beyond for a patient or resolved a challenging situation effectively.
✨Prepare for Scenario Questions
Expect questions about handling delays or breaches in patient pathways. Prepare scenarios where you had to manage time-sensitive tasks or resolve conflicts, showcasing your problem-solving skills and attention to detail.
