Assistant Trainer

Overview

The role of Assistant IT Trainer at Northumbria is integral to the organisation\’s mission of providing high-quality health and social care services through effective digital solutions. As part of the Digital Services team, you\’ll play a crucial role in ensuring staff are proficient in utilizing technology to enhance patient care and facilitate the transition to a paper-free environment. Your main responsibilities revolve around assisting in the delivery of comprehensive training programs for IT projects, including desktop applications, ICDL, and Clinical Systems. From small group sessions to large-scale presentations, you\’ll support in engaging with staff across departments, fostering a culture of continuous learning and improvement. Duties also involve supporting the development of training materials, assessing learning outcomes, and ensuring compliance with data protection regulations. As a compassionate and inclusive team member, you\’ll assist in supporting staff through training and providing flexible assistance to community healthcare teams, acute trusts, and external customers. With commitment to ongoing professional development and adherence to project timelines, you\’ll contribute to the implementation of IT initiatives, ultimately enhancing patient care and organizational efficiency. Your role as an Assistant IT Trainer is pivotal in shaping a collective leadership culture and driving the trust towards its goal of delivering exceptional healthcare services.

Responsibilities

• To provide a high quality training for IT training projects
• Provide the delivery of training in the use of all desktop applications, International Certificate of Digital Literacy and clinical systems.
• Participate in the education of all Client organisation staff in relation to IM&T through presentations, intranet and news bulletins.
• Provide small group and 1 to 1 training delivery and support to users of new and existing IT systems.
• Facilitate large group training.
• Commitment to Continuing Professional Development of both yourself and others
• Assist the IT Training Team in the Delivery and Development of MS Office, ICDL, Internet Training and Clinical system training.
• Assessment and evaluation of learning and training
• Assist the IT Training Team in the education of Client staff regarding Email and Internet security and Data Protection, as well as primary clinical systems.
• Assist with /produce, Design and Development of Online based Training materials for use by all Trust staff.
• Producing training materials that are of a high standard ensuring deadlines are met and that confidentiality is maintained.
• Producing documentation using Word Processing, Spreadsheet, Database, presentation graphics and other packages as appropriate including letters, memos, reports, training materials and statistical information.
• Maintain training documents in a structured and retrievable manner
• Ensure the smooth administration of training projects enabling delivery on time
• Proactively co-ordinate activities relating to training projects
• To demonstrate Trust core values and behaviors
• Deliver training in line with IT Skills Pathway to meet NHS targets.
• In delivering training develop the confidence of learners and provide each learner opportunities for achievement and progression, whilst ensuring that the project timetables are adhered to.
• To provide flexible support to staff undergoing training within the primary and community healthcare teams, acute trusts and external customers.
• Provide Go Live \”HyperCare\” and Floorwalking coverage.

About Northumbria Healthcare NHS FT

Northumbria Healthcare NHS Foundation Trust provides health and social care services in Primary care, Acute hospitals, Community hospitals and services and adult Social care (PACS) through the 10000 employed staff. Northumbria Healthcare\’s Digital Services team provide all of the technology and technical development to assist in the current electronic systems and the development and delivery of the drive to be paper free at the point of care. To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.

Duties and Other Information

Detailed job description and main responsibilities Duties for this role include:

• To demonstrate Trust core values and behaviors
• Deliver training in line with IT Skills Pathway to meet NHS targets.
• In delivering training develop the confidence of learners and provide each learner opportunities for achievement and progression, whilst ensuring that the project timetables are adhered to.
• To provide flexible support to staff undergoing training within the primary and community healthcare teams, acute trusts and external customers.
• Provide Go Live \”HyperCare\” and Floorwalking coverage.

Applicants who are members of the Armed Forces, and those who have a disability that requires support in the work place (two ticks pledge) and who meet the essential criteria will be interviewed under the Trust\’s interview guarantee scheme. We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under-represented in our workforce as well as other under-represented groups such as LGBT+ and disabled candidates. We are proud to be a Disability Confident Employer, a Stonewall Diversity Champion, we have a Gold award from the Defense Recognition Scheme, and we are delighted to support Apprenticeships, Age Posi+ive and are a mindful employer. If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on 0191 203 1415 option 2. Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line with CQC and NHS England statutory guidance. Make sure to read the \’applicant guidance notes\’ before submitting your application and make sure you know everything there is to know before joining our fantastic trust! Certificate of Sponsorship Northumbria Healthcare NHS Foundation Trust proudly hold a sponsor licence. In order to provide sponsorship you and the role you are applying for must meet UKVI eligibility requirements. Please check your eligibility prior to submitting an application. Skilled Worker visa: Overview – GOV.UK (www.gov.uk) Please note that it is a requirement of this Trust that all successful applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.

Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022). Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn\’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way! What the Northumbria Way means for you: + Extensive staff health and well-being programme including access to our specialist Wellbeing Hub + Support and connection through a variety of Staff Network groups + A range of flexible working opportunities + Generous annual leave and pension scheme + Access to lease car and home electronics scheme (qualifying criteria applies) + Opportunities to improve your professional development through our vast training programmes + On-site nursery places via salary sacrifice + Access to savings scheme via salary sacrifice with Northumberland Community Bank We are proud to be one of the country\’s top performing NHS trusts – rated \’outstanding\’ overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people\’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services. We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise – a pledge to make a real impact not just in healthcare but on the wider factors that affect people\’s lives, such as education, employment and the economy.

If Northumbria Healthcare sounds like somewhere you could belong we would love to hear from you. Visit our website to catch up on our latest news.

Whilst Northumbria Healthcare are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity your individual recruitment process, we may withdraw your application at any stage of the process.