At a Glance
- Tasks: Coordinate helpdesk operations and manage service requests for facilities management.
- Company: Join a leading NHS trust committed to diversity and inclusion.
- Benefits: Competitive pay, generous leave, NHS pension, and fantastic staff perks.
- Other info: Flexible working options available to support work-life balance.
- Why this job: Make a real difference in facilities management while developing your career.
- Qualifications: Must be an employee of the subsidiary with relevant experience.
The predicted salary is between 30000 - 42000 £ per year.
Responsibilities
NHFM has set up a trust-wide facilities management helpdesk which acts as a central function for our customers and operations teams. The helpdesk will be responsible for the end-to-end workflow processes for all estates and facilities management (FM) issues reported by customers, including the logging, allocation and updating of reactive service requests assigned to our FM Operations teams or contractor supply chain. The post holder will coordinate resources, manage schedules and ensure that all tasks are completed on time and within the agreed SLAs.
The post holder will act as the point of contact for CAFM-related queries, provide system support, and be involved in reporting, data analysis and system development. Proactively flag operational work allocation changes to the necessary channels. Maintain accurate records of work orders, schedules and completed tasks in the facilities management system. Assess the urgency and impact of each issue and assign appropriate priority levels based on safety, business impact and customer expectations. Categorise requests, assign them to the relevant technical teams or contractors, and ensure the correct skillset is allocated to the task. Ensure all self-delivered Planned Preventative Maintenance (PPM) are entered and scheduled correctly in the CAFM system. Assist in the management of external maintenance contracts, ensuring all contract paperwork is filed and the CAFM and asset register are updated with specific information. Ensure all tasks are completed within the required Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Run daily service reports to support service delivery performance, e.g. chase activities based on job SLA performance. Administer the CAFM system, including additions, deletions and modifications. Contribute to the development and improvement of the CAFM system, including system upgrades and enhancements. Develop and maintain a technical guide to the CAFM system. Work flexibly to cover all administrative areas as requested by your line manager, including colleagues or periods of absence where appropriate and within the scope of capabilities.
Qualifications & Eligibility
Applicants must be an employee of the subsidiary and not Northumbria Healthcare NHS Foundation Trust. Applicants who are members of the Armed Forces, or who have a disability that requires support in the workplace, will be interviewed under the Trust's interview guarantee scheme. Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line with CQC and statutory guidance. Applicants must meet UKVI eligibility requirements for the Certificate of Sponsorship if applicable.
EEO Statement
We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as well as other under-represented groups such as LGBT+ and disabled candidates. We are proud to be a Disability Confident Employer, a Stonewall Diversity Champion, and hold a Gold award from the Defence Recognition Scheme.
Benefits
- Competitive rates of pay.
- Enhanced rates of pay for working evenings, nights, weekends and bank holidays.
- Favourable employment terms and conditions mirroring NHS Agenda for Change terms and conditions (including up to 33 days annual leave, bank holidays, maternity and paternity leave provisions, sick pay and more).
- NHS Pension Scheme.
- Career development opportunities.
- Fantastic staff benefits including car lease, home electronics, cycle to work, priority access to vaccinations, physiotherapy, counselling and many more.
- A great employee experience – we score very highly on our employee satisfaction metrics.
Certificate of Sponsorship
Northumbria Healthcare NHS Foundation Trust proudly holds a sponsor licence. To provide sponsorship, the role and the applicant must meet UKVI eligibility requirements. All successful applicants must pay for their own DBS certification if required; the payment is deducted from a monthly salary.
Additional Information
Flexible working offers choice in where, when and how we work to keep patients at the heart of all we do. All arrangements must be reasonable and balanced to maintain safe and effective patient care.
Helpdesk Technical Co-Ordinator in Seaton Delaval employer: Northumbria Healthcare - NHFM (Northumbria Healthcare Facilities Management)
At Northumbria Healthcare NHS Foundation Trust, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive pay, generous leave entitlements, and a commitment to diversity and inclusion, we provide our Helpdesk Technical Co-Ordinators with the tools and opportunities to thrive in their roles while making a meaningful impact on patient care. Our flexible working arrangements and comprehensive benefits package ensure that our staff feel valued and empowered in their careers.
Contact Details:
Northumbria Healthcare - NHFM (Northumbria Healthcare Facilities Management) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Technical Co-Ordinator in Seaton Delaval
✨Tip Number 1
Network like a pro! Reach out to current employees at NHFM or similar organisations on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to helpdesk coordination and facilities management. We can even role-play with a friend to boost our confidence!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with CAFM systems and be ready to discuss how you can contribute to their development and improvement during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Helpdesk Technical Co-Ordinator in Seaton Delaval
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Helpdesk Technical Co-Ordinator role. Highlight your relevant experience in facilities management and any technical skills that align with the job description. We want to see how you can fit into our team!
Showcase Your Communication Skills:Since this role involves coordinating with various teams and customers, it's crucial to demonstrate your communication abilities. Use clear and concise language in your application to show us you can effectively convey information and manage queries.
Highlight Your Problem-Solving Skills:The job requires assessing issues and prioritising tasks based on urgency and impact. In your application, share examples of how you've successfully tackled challenges in previous roles. We love seeing candidates who can think on their feet!
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s straightforward and ensures your application goes directly to us. Don’t miss out on this opportunity to join our fantastic team!
How to prepare for a job interview at Northumbria Healthcare - NHFM (Northumbria Healthcare Facilities Management)
✨Know Your CAFM Inside Out
Make sure you understand the Computer-Aided Facilities Management (CAFM) system thoroughly. Familiarise yourself with its functionalities, as you'll likely be asked about how to manage and administer it during the interview. Being able to discuss specific features or improvements you've thought about can really impress.
✨Demonstrate Your Coordination Skills
Since this role involves managing schedules and coordinating resources, prepare examples from your past experiences where you've successfully juggled multiple tasks or projects. Highlight how you prioritised tasks based on urgency and impact, as this will show you can handle the responsibilities of the position.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss how you've approached and resolved issues in previous roles. Think of specific scenarios where you assessed problems, categorised requests, and assigned them to the right teams. This will demonstrate your analytical skills and ability to work under pressure.
✨Understand the Importance of SLAs and KPIs
Familiarise yourself with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) relevant to facilities management. Be prepared to discuss how you would ensure tasks are completed within these frameworks, as this is crucial for the role and shows you understand the operational side of the job.
